Labor Resource Planner

4 weeks ago

Richmond Hill, Canada SICK Sensor Intelligence Full time

ABOUT SICK:

SICK is a leading global provider of intelligent sensors, systems, and services for factory, logistics, and process automation applications. With more than 1,000 patents, innovation and technology are at its core. This focus on innovation and “Sensor Intelligence” have allowed SICK to develop products for every phase of production in the automotive, packaging, electronics, food and beverage, consumer goods, storage and conveyor, robotics, material handling, oil and gas, chemical, power, maritime industries and more. In addition, SICK’s focus on Sensor Intelligence allows us to make Industry 4.0, or the Industrial Internet of Things, a reality for their customers.

POSITION SUMMARY:

Assists the Service department and customers with project scheduling and trouble-shooting support regarding product and service field needs. Experience and knowledge in, but not limited to the Company products and systems. Schedules Field Service Technicians for installations and service assignments, provide ACE to internal and external customers.

RESPONSIBILITIES:

  • Using various methods including Excel and CRM 365+, assign/schedule/allocate proper technician to project or trouble shooting need using company criteria and Technician competency level.
  • Develop, track and provides quotations for service to customer.
  • Provide and track installation documentations resources on a project request basis necessary to satisfy the needs of the customer; may include (but not limited to) field surveys, preventive maintenance documents, installation checklists, rollout support services, customer acceptance forms, job safety analysis forms, etc.
  • Open/create/review/assign/track/close service cases and related work orders.
  • Download & upload documents to and from CRM prior to execution and after project completion to customer share point location as required.
  • Under limited supervision, handle inbound and outbound customer communications via phone, email, CRM using excellent customer service skills.
  • Produce necessary status reports and communications as required.
  • Coordinate and manage replacement parts with other departments to ensure the availability of component parts as needed.
  • Carry out other duties and responsibilities as may be assigned or required.

QUALIFICATIONS:

Education and Experience:

  • 2-year technical degree in business, or electronics, or related discipline, or equivalent education and/or experience.
  • Experience in Service Administration or related field.
  • Exposure to an ERP System, preferably SAP Global.
  • Exposure to CRM, preferably MS Dynamics 365+ Global.
  • Microsoft Office experience required: Word, Excel (intermediate), Power-Point.

Other Qualifications:

  • Work well within a TEAM environment.
  • Strong verbal and written communication skill in English.
  • Outgoing personality to interact with internal and external stakeholders.
  • 20% travel required.
  • Work under limited supervision, handle inbound and outbound customer traffic.
  • Excellent communication skills and telephone manners required.
  • Able and willing to work alternative schedules including weekend, and on-call hours as needed.
  • Legally permitted to work in the United States.
  • Able to work in a general office environment.

POSITION SPECIFIC QUALIFICATIONS

  • Functional/Technical Skills: has the functional and technical knowledge to do the job at a high level of accomplishment.
  • Good at learning new industry, company product or technical knowledge.
  • Enjoys working hard; not fearful of acting with a minimum of planning.
  • Can effectively cope with change; can shift gears comfortably.
  • Composed under pressure.
  • Provides new and unique ideas; participates in brainstorming sessions.
  • Relentless and versatile learner.
  • Is tolerant with people and processes; listens and checks before acting.
  • Pursues everything with energy, drive and a need to finish; seldom gives up before finishing.
  • Personally committed to continuously improve him/herself; works on compensating for weakness and limits.
  • Easy to approach and talk to; is calm, pleasant, and gracious to others.
  • Practices attentive and active listening.
  • Can quickly find common ground and solve problems for the good of all.
  • Can write clearly and succinctly in a variety of communication settings and styles; can get messages across that have the desired effect.

CORE COMPETENCIES:

Ethics and Integrity, Personal Growth and Learning, Customer Focus, Personal Accountability, Building Effective Relationships.

If you thrive in a fast-paced, team-oriented work environment that offers challenges and the opportunity for growth, we are the place for you SICK has several locations throughout domestic US and offers competitive wages and an excellent benefits program. Qualified candidates can apply online by clicking the apply online button. Visit us at www.sickusa.com.

Affirmative Action (AA)/Equal Opportunity Employer (EOE) M/F/D/V

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