Operations Coordinator

3 weeks ago

Ottawa, Canada Securiguard Services Ltd. Full time

Securiguard seeks a dynamic Operations Coordinator to support our expansion in our newly established Ottawa office. Collaborating with internal and external stakeholders, you'll ensure smooth communication with our front-line security staff and will streamline scheduling. This role demands quick thinking, a metrics-driven mindset, and strong multitasking skills.

Join us in driving success in Ottawa.

What you would do:

  • Being the first point of contact for employees and staff, the Operations Coordinator will ensure that all concerns & issues are addressed in a timely manner. This may mean coordinating with staff requests that require follow-ups.
  • Scheduling employees while following the Ontario Employment Standards including coordinating with employees regarding vacation/leave requests.
  • Providing exceptional customer service to all clients, guards, prospective clients and Securiguard representatives.
  • Managing and overseeing employee information changes and general communications.
  • Managing communications regarding scheduling changes and employee requirements with all clients.
  • Working closely with site supervisors/managers for staffing, uniforms, certification and supplies required for site.
  • Providing support to the recruitment department by assisting in pre-screening, conducting interviews, and facilitating the onboarding process.
  • Maintaining accurate, detail orientated record keeping and reporting.
  • Coordinating site specific training and certifications.
  • Managing all pay rates and overtime for each employee to ensure employment standards are being followed.

What you bring:

  • 2+ years of scheduling and/or operations coordination experience
  • Experience in recruitment would be an asset.
  • Ability to multi-task and prioritize projects in a fast-paced environment.
  • Excellent written and verbal communication skill
  • Post-secondary diploma or degree in business administration, human resources, or other related fields would be considered an asset
  • Enthusiastic and committed approach to customer service.
  • Sound judgment and decision-making skills with a 'hands-on' problem solving approach and able to remain calm under pressure and take control of incidents.
  • Demonstrated ability to manage competing deadlines efficiently.
  • Must be able to work weekends and evening shifts.
  • Applicants must possess a valid driver's license issued by the province of Ontario.

Who we are:

At Securiguard we believe in living and acting by our values: R.E.A.C.H.

Respect · Empathy · Accountability · Courtesy & · Honesty

We're in the business of making people feel safe. We have proven expertise in deploying security and safety personnel in a variety of industries including Corporate, Retail, Property Management, Industrial, Aviation, Marine, Government, Educational, and Industrial/Resource Projects, and have the largest and highest accredited K-9 detection and screening division in Canada.

With the ability to service clients across Canada including major centers, small towns, and remote locations by air, land, or sea, our team of 4000+ strong security and safety professionals provide people with a feeling of safety by offering a comprehensive selection of security services and solutions.

We believe that diversity enables the company to grow towards a better future.. Our mission, vision, and values enabled us to be the 2021 winners of Canada's Most Admired Corporate Culture and finalists in both the 2021 and 2023 Canadian HR Awards' Excellence in Diversity & Inclusion category.



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