Manager, Industrial Relations

4 weeks ago

London, Canada Canada Post Full time
Job Requisition Id: 180869
Business Function: Labour Relations
Primary City: London
Other Location(s):Ottawa
Province: Ontario
Employment Type: Full-Time
Employment Status: Permanent
Language Requirement: English Essential
Employee Class and Level: CPMGA02
Number of Vacancies 1
Job Closing Date (MM/DD/YYYY): 05/17/2024

All qualified candidates will be considered however preference will be given to Indigenous people (First Nations, Metis or Inuit) or persons with a disability. This is a special measure employment equity initiative and candidates from this group who wish to qualify for preferential consideration must self-identify.

Job Description

The Manager, SME: Grievances & Arbitration, Human Rights & WCB Appeals provides functional direction to the regional team of SMEs. Supports and implements a comprehensive strategy that is responsive to the current and future needs of the organization, our employees and customers. Identifies and participates in the development of labour relations (LR) and human rights programs to ensure the delivery of the departmental and corporate strategy and programs including WCB appeals within policy standards.

Job Responsibilities

Below are the main job requirements and responsibilities for the Manager, Industrial Relations (Field).
  • Manages, coaches and provides guidance and leadership to a team of SMEs in Grievances, Arbitration, Human Rights and WCB Appeals. Plans and monitors the implementation of Labour Relations and Human Rights programs within established performance and policy standards.
  • Fosters a collaborative work environment, where team members are engaged, motivated and committed to their mandate and objectives. Provides development opportunities for team members and ensures solid and effective understanding and alignment of individual and team goals with regional business priorities.
  • Provides advice and information to regional management and executives including provision of investigation results and responses to Presidential, VP, Ministerial, Ombudsman, whistle-blower and other enquiries and develop action plans for responding to contentious complaints including the communication of the impact of legislative or regulatory changes in jurisprudence. Embodies and promotes the Corporate Leadership Behaviours and Values; and practices the leadership habits when dealing with all stakeholders, both internal and external.
  • Tracks, analyzes and develops reports on trends and regional grievance activities. Monitors the internal grievance management system (GMS) to ensure accurate information input. Develops and implements regional strategies to meet client needs and achieve team key performance indicators and targets. Works with Head Office to validate trends and resolves issues involving grievances, arbitrations, consultation and appeals.
Job Responsibilities (continued)
  • Ensures the consistent application of collective agreements. Participates in the development of Head Office policies and provides input in the development of an automated system for collective agreements interpretation.
  • Provides a key functional leadership role in resolving LR and Human Rights issues, escalating issues to the national management team where necessary, and facilitate effective team building within the SME team. Monitors the grievance process to ensure only the appropriate cases go to arbitration.
  • Integrates and monitors the business processes for regional consultations, grievance management, arbitration, human rights complaints and WCB appeals within the operating area. Links with Head Office ensuring the universal application of Head Office developed policy.
  • Maintains a network of internal and external contacts to regularly benchmark and remain current on future trends and developments related to labour relations and human rights programs, policies and strategies. Participates in HR associations and events, in order to remain current and promote the CPC brand.
Qualifications

Education
  • Completed post-secondary, preferably in a related field OR a combination of equivalent professional experience and training
Experience
  • 3 to 5 years of relevant functional experience
  • 2 or more years' experience managing people
  • One or more years of experience in a unionized environment an asset
Other Candidate Requirements
  • Knowledge of Labour Relations, Human Resources, Mail Operations, Collection and Delivery, Marketing and Retail Operations
  • Knowledge of labour/management principles, the Canada Labour Code, the Canada Labour Relations Board process, Canada Post collective agreements, Canada Post Health and Safety programs, the Worker's Compensation Process and the Canada Post Act. Also familiarity with provincial labour regulations, collective agreements and various labour organizations
  • Proficient computer skills and competent with Microsoft Office programs
  • Excellent team building and leadership skills and experience
  • Sound organizational, analytical, judgement and decision-making skills with proven abilities in problem solving
  • Strong interpersonal skills with an ability to build and maintain relationships
  • Strong oral and written communication skills
Other Information

Safety Sensitive Positions
This position may be considered a Safety Sensitive position and has additional requirements under Canada Post's Substance Use Policy.

Employment Equity

Canada Post will represent Canada's diversity and provide a safe and welcoming workplace that embraces and celebrates our differences. We are committed to employment equity and encourage applications from women, Indigenous People, persons with disabilities and visible minorities.

Disability is defined as a persistent or episodic physical, sensory, or mental health condition and/or functional limitation. Disability includes both visible and hidden conditions and/or limitations that may impact vision, hearing, mobility, flexibility, dexterity, pain, learning, developmental, mental/psychological, and memory.

Conflict of Interest
The Conflict of Interest Policy prohibits employees from hiring, supervising or reporting to, directly or indirectly via the reporting hierarchy, their immediate family or close personal relations. Should you feel that you may be in an actual or potential Conflict of Interest in regard to this job opportunity, you must communicate with the designated Human Resources representative.

Accommodation

Canada Post is committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you are contacted by Canada Post regarding a job opportunity, please advise if you have any restrictions that need to be accommodated. All information received in relation to accommodation will be kept confidential.

Important Message
Your application must clearly demonstrate how you meet the requirements as Canada Post cannot make assumptions about your education and experience. We thank all those who apply. Only those selected for further consideration will be contacted.

Our signature behaviours

Make the call - We're empowered to make decisions, respectfully challenge the status quo, and support others to do the same.
Know the destination- We understand Canada Post's strategy and goals and how we contribute to them, and we move forward with open minds when exploring new approaches.
Deliver for others - We take pride in doing our personal best, demonstrate care for others, and support and encourage them to reach their potential.
Ignite our pride- We play a role in making Canada stronger by celebrating who we are, the communities we service, and issues that matter.

Our values
Our Values have three dimensions: “We matter as individuals, We matter to one another, We matter to our country”
TRUST
I earn the trust placed in me every day, and I trust that my safety and well-being are everyone's top priority.
We do our best work when we trust each other.
We value the trust Canadians have in us, and understand it is earned with every decision and interaction.
RESPECT
I understand respect is the foundation of a successful workplace.
We respect each other as colleagues and treat each other as we would like to be treated.
We respect our country and the communities we serve, and understand we have a responsibility to be a positive force for change.
DELIVER
I challenge myself to safely deliver every day because what I do matters.
We are a network of people, united by what we accomplish and deliver together.
Delivering a stronger Canada for Canadians is at the heart of what we do #J-18808-Ljbffr

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