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Front Desk Manager
4 weeks ago
Job Title: Front Desk Manager
Location: Rosemead House, Esquimalt, BC
Position Type: Full-time
Salary: $55,000
Reporting to: Hotel Manager
Welcome to the Rosemead House Hotel, where history and luxury intertwine to create an unforgettable experience. Once known as the Old English Inn, our newly renovated 1906 hotel invites you to step into a world of grandeur and elegance.
Job Summary:
Join our dynamic team at Rosemead House as the Assistant Front Desk Manager, where you'll play a pivotal role in our hotel's operations. You'll work closely with the Hotel Manager, providing front desk operations, ensuring exceptional guest experiences, and stepping up to lead the hotel team in the Manager's absence. Beyond operational duties, you'll spearhead exciting promotional activities for our esteemed hotel and restaurant, showcasing our unique offerings to the world.
Key Responsibilities:
- Front Desk Duties:
• Greet and welcome guests upon arrival with a friendly and professional demeanor.
• Manage check-in and check-out procedures efficiently.
• Handle guest inquiries and provide information about hotel services, amenities, and local attractions.
• Process reservations, cancellations, and modifications accurately.
• Assist with billing and payment transactions.
• Coordinate with housekeeping and maintenance to ensure rooms are ready for guests.
• Address and resolve guest complaints and issues promptly and effectively.
• Train part-time front desk staff. - Hotel Management:
• Assist the Hotel Manager in daily operations and decision-making.
• Supervise and manage hotel staff in the absence of the Hotel Manager, ensuring all departments operate smoothly.
• Coordinate with various departments to maintain high standards of service and guest satisfaction.
• Opportunity to be part of the planning and execution of new & creative ideas. - Marketing & Promotion:
• Work closely with the marketing department to promote the hotel and restaurant through various marketing initiatives and events.
• Maintain engaging social media content to boost the hotel's online presence.
• Ensure compliance with all hotel policies, procedures, and standards.
Qualifications:
• Hospitality Management Diploma, Business Administration, or a related field is preferred.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Proficiency in hotel management software and social media platforms.
• Ability to handle stressful situations and resolve conflicts effectively.
• Strong organizational and multitasking abilities.
• Creative mindset with a passion for marketing and social media.
• Only Canadian Citizens or active Canadian work permits will be considered.
Working Conditions:
Flexibility to work various shifts, including evenings, weekends, and holidays.
Compensation:
• Comprehensive benefits package including health and dental care.
• Opportunities for professional development and career advancement.
Application Process:
To apply, please submit your resume and a cover letter detailing your relevant experience and why you are the ideal candidate for this position.
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