Bilingual Customer Service Representative

2 weeks ago


Brampton, Canada Arrow Workforce Solutions Full time

Tenure: Full-Time, ContractLocation: Brampton, ONHours: 8 am - 8pm (Shifts will be scheduled during these hours)Pay Rate: $21.37/hr.Responsibilities:Respond to inbound customer calls, addressing inquiries about package locations and ensuring clear and helpful communication.Document call details accurately and maintain records of customer interactions.Maintain a typing speed of at least 30 words per minute to ensure timely and efficient documentation.Use computer systems effectively to navigate, track, and document information related to customer queries.Uphold a high standard of customer service by demonstrating patience, clarity, and a strong customer focus.Qualifications:Bilingual fluency in English and French (required).Basic computer proficiency, with the ability to navigate and document information efficiently.Typing speed of at least 30 wpm.Previous experience in customer service or call center roles is an asset.Strong communication skills, with the ability to handle inquiries professionally and empathetically.Detail-oriented with good organizational skills to manage call documentation and information tracking.



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