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Bilingual Customer Care Representative

1 month ago

Brampton, Canada WilsonHCG Full time

**Overview**:
**Location**: Brampton, Ontario, Canada

**Date published**: 17-Oct-2024

**Job ID**: 135139

**Description and Requirements**:
**Work Location**: Hybrid**Position Type**: 12 Month Contract**Location**: Brampton, On**Compensation Range**:$50,000- $60,000Seeking a Bilingual Customer Care Representative for our global medical devices client. As a Bilingual Customer Care Representative in a 12-month contract hybrid role based out of Brampton, you'll play a vital role in ensuring exceptional patient care by providing best-in-class support and service. Embark on a rewarding career where your contributions make a tangible difference in the lives of countless individuals across Canada.**Key Responsibilities**:

- Receive and process customer orders via EDI, Fax and Telephone
- Troubleshoot discrepancies between customer PO and internal system
- Collaborate with other departments to ensure customer’s order is processed and filled in a timely manner
- Process customer product credits / returns in a timely manner
- Documents and resolves customer complaints / inquiries

**Required Qualifications**:

- Post secondary education
- 2-3 years’ experience in customer care
- Knowledge of ERP systems
- Proficiency in Microsoft Office (Excel, Word, Outlook)
- Excellent organizational and communication skills
- Superior problem-solving
- Strong attention to detail
- Working knowledge of SAP (S4)
- Medical industry experience
- Knowledge of electronic ordering methods (EDI, GHX, GFAX)
- Knowledge of Salesforce Service Cloud
- Bilingualism in French/English (including written and verbal communication)
- Knowledge of consignment transfer / billing
- All interested applicants who meet the qualifications listed above are invited to submit a resume_