Customer Service Representative

6 months ago

Brampton, Canada Nestle Operational Services Worldwide SA Full time

**Business areas: Nestlé Canada**
**Job title: Bilingual Customer Solutions Representative**
**Location: Brampton, ON**
**Hybrid**

**Benefits**
- Flexible and hybrid work arrangements
- Excellent training and development programs as well as opportunities to grow within the company
- Up to 50% off - Nespresso Coffee Machine, Capsules and accessories
- Three of Vacation and five personal days (Personal Paid Holidays)
- Access to the Discount Company store with Nestlé, Nespresso, and Purina products (Located across various Nestle offices/sites)
- Additional discounts on a variety of products and services offered by our preferred vendors and partnerships

**A little bit about us**
Nestlé is the world’s largest food and beverage company. We have over 2000 brands ranging from global icons to local favourites, and are present in 190 countries worldwide. In Canada, excelling means sharing our passion for our purpose of enhancing quality of life and contributing to a healthier future. It also means living up to our exemplary values which are rooted in respect for ourselves, others, diversity and the future. We will support your personal growth with a people-focused culture and a flexible and diverse working environment. Join our team to support our purpose of enhancing quality of life and contributing to a healthier future.

**Position Summary**

We are looking for a Bilingual Customer Service Representative based at our Brampton location reporting into the Customer Service Manager. This role will provide direct professional consultative services to our key customers across a broad range of sales and service issues to optimize both sales and customer satisfaction and to ensure alignment to our business objectives.

**A day in the life of a Customer Service Representative**
As a Customer Service Representative you will:

- Ensure flawless execution everyday and leverage all strategic selling tools to maximize every order
- Work in partnership with customer to understand their business and KPIs, identify opportunities and

provide business solutions that meet their changing needs (order cycle optimization and Logistics Trade

Term Compliance)
- Act as customer’s point person in the full order to cash process and drive the customer’s agenda in

team meetings.
- Resolve problems and issues that arise in the daily processing and management of customer orders.
- Maximize GLOBE functionality and best practices
- Arrange pick-up and delivery of stock transfers as approved by sales.
- Conduct regular review of all aspects of the Customer Order cycle and suggest areas for improvement.
- Ensure effective and timely escalation of circumstances that exceed normal tolerance levels set in Terms & Conditions document.

**What will make you successful?**
Your already developed experience and/or educational qualifications in a business-related discipline will give you the background you need to properly service our customers. You will also:

- Have a university or college degree in a business-related discipline (such as supply chain or business administration), or equivalent combination of education and experience.
- Bilingualism in English and French language skills are a requirement, as this position requires collaboration with stakeholders across the Canadian market and/or worldwide.
- Ideally have some Call Centre experience
- Be able to showcase professional and concise communication with key internal and external

stakeholders
- Have Intermediate knowledge of MS Office (PowerPoint, Excel, Word, Outlook).

We have a friendly, supportive team with a coaching and mentoring environment. There are real opportunities for future development and progression - this really could be a move towards the exciting career you’ve always wanted.

**What you need to know**

Nestlé Canada is an equal-opportunity employer committed to diversity, equity, inclusion, and accessibility. We welcome qualified applicants to bring their diverse and unique experiences as a result of their education, perspectives, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, colour, religion, disability, sexual orientation and beliefs.

If you are selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require. Nestlé will work with you in an effort to ensure that you are able to fully participate in the process.

LI-Hybrid

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