Bilingual Customer Service Representative

6 months ago


Brampton, Canada Canada Data Communications Management Corp. Full time

**Position**:Customer Service Representative
**Reports To**:Client Services Manager
**Location**:Brampton, ON
**Type**:Full Time, Permanent

**Job Summary**

**Accountabilities**:

- Answer phone calls (direct and through phone queue lines) and provide professional service to customers
- Process orders and perform transactions within our on-line ordering system and ERP system ensuring customers’ inquiries are met in a timely manner
- Liaise with internal DCM departments as required to resolve customer issues
- Enter orders in FLEX (on-line ordering tool) and D365
- Process returns and RSRs for credits
- Generate and distribute reports as required for customers and Sales
- Electronic filing in Sharepoint
- Assist Sales and CX as required in administrative tasks
- Perform other duties as assigned

**Requirements**:

- 1-2 years of relevant work experience
- Working proficiency in French required
- Accurate data entry skills
- Intermediate Microsoft Office knowledge (Word and Excel)
- Knowledge of D365 and FLEX Training is an asset
- Customer service skills, resourceful, problem solving and listening skills

Data Communications Management Corporation is committed to equal employment opportunity, employs and does not discriminate against all qualified persons without regard to race, color, religion, national origin, sex, age, handicap, or any other classification protected by applicable federal and provincial laws. We invite resumes from all qualified applicants. Should you require any accommodation throughout the recruitment and selection process, please inform human resources so that we can ensure your equal participation.

must be available 10 - 6 some days



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