Bilingual Customer Service Representative

6 days ago


Brampton, Canada Arrow Workforce Solutions Full time

Tenure: Full-Time, Contract

Location: Brampton, ON

Hours: 8 am - 8pm (Shifts will be scheduled during these hours)

Pay Rate: $21.37/hr.

Responsibilities:

  • Respond to inbound customer calls, addressing inquiries about package locations and ensuring clear and helpful communication.
  • Document call details accurately and maintain records of customer interactions.
  • Maintain a typing speed of at least 30 words per minute to ensure timely and efficient documentation.
  • Use computer systems effectively to navigate, track, and document information related to customer queries.
  • Uphold a high standard of customer service by demonstrating patience, clarity, and a strong customer focus.

Qualifications:

  • Bilingual fluency in English and French (required).
  • Basic computer proficiency, with the ability to navigate and document information efficiently.
  • Typing speed of at least 30 wpm.
  • Previous experience in customer service or call center roles is an asset.
  • Strong communication skills, with the ability to handle inquiries professionally and empathetically.
  • Detail-oriented with good organizational skills to manage call documentation and information tracking.



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