Csr (Customer Service Representative)

6 months ago


Brampton, Canada The Party Centre Full time

Overview:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers, addressing their inquiries and concerns, and ensuring their overall satisfaction.

**Responsibilities**:

- Analyze customer inquiries and provide accurate and timely responses
- Upsell products or services to customers when appropriate
- Assist Spanish-speaking customers in both English and Spanish
- Provide exceptional customer service by resolving issues promptly and professionally
- Maintain accurate records of customer interactions and transactions
- Perform data entry tasks to update customer information in the system

**Experience**:

- Previous experience in customer service or a related field is preferred
- Strong sales skills with the ability to identify upselling opportunities
- Excellent communication skills in both English and Spanish
- Proficient in phone etiquette and handling customer inquiries effectively
- Bilingual proficiency is highly desired
- Strong data entry skills with attention to detail

We offer competitive compensation and benefits packages, including health insurance, retirement plans, and paid time off. Join our team today and make a positive impact on our customers' experience

Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of responsibilities, qualifications, or requirements. The company reserves the right to modify the duties or specifications of the job at any time based on business needs.

**Job Types**: Full-time, Permanent

Pay: $17.00-$18.00 per hour

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Monday to Friday
- Weekends as needed

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person



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