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Bilingual Customer Service Representative

1 month ago

Brampton, Canada BMS Enterprises Full time

**Job Title**: Customer Service Associate

**Location**: Brampton, ON

**Shift**: Full-Time, Monday-Friday, 8am-5pm

**About You**:
We are seeking a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

**Duties and Responsibilities**:

- Manage large amounts of incoming calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers

**Skills**:

- Proven customer support experience or experience as a client service representative
- Must be able and excited to build relationships with customers

**Job Types**: Full-time, Fixed term contract

**Salary**: $19.00-$28.00 per hour

**Benefits**:

- Casual dress
- Company events
- On-site parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Brampton, ON L6T 5G2: reliably commute or plan to relocate before starting work (required)

**Language**:

- French (required)

Work Location: In person