Team Lead, Customer Service

**Summary** **Main Responsibilities**  Act as a mentor to agents, training and guiding them to improve their skills;  Act as a point of contact for the team to assist them in the analysis of more complex files;  Ensure the call quality of the Call Center team by carrying out audits regularly;  Create continuous training plans;  Take part in...

About the RoleAs a key member of our customer service team, you will play a pivotal role in supporting and guiding transaction service employees to deliver exceptional client experiences. This leadership position involves working closely with the Branch Manager to ensure seamless branch operations and empowering your team to grow professionally.

We are seeking a dedicated Shift Manager to supervise daily operations, ensure high-quality service, and lead a team of employees at beBee Professionals in Drummondville, Canada.Key Responsibilities:Oversee daily operations during your shift, ensuring efficient workflows and high-quality service.Train, mentor, and manage team members, providing ongoing...

We are seeking a dedicated Shift Manager to oversee daily operations and lead a team of employees at beBee Professionals in Drummondville, Canada.Key Responsibilities:Supervise daily operations, ensuring efficient workflows and high-quality service.Train, mentor, and manage team members, providing ongoing feedback and coaching.Handle customer inquiries and...

Job SummaryAs a Customer Service Manager at National Bank, you will be responsible for leading a team of customer service representatives and ensuring that they provide exceptional service to our clients. You will work closely with the Branch Manager to achieve business objectives and develop strategies to improve customer satisfaction.Key...

Job SummaryWe are seeking a highly skilled Customer Service Manager to join our team at National Bank. As a key member of our branch operations, you will be responsible for leading a team of representatives in delivering exceptional customer service and promoting the Bank's products and services.Key Responsibilities:Guide and coach the team in identifying...

beBee Professionals is seeking a skilled Team Lead - Shift Management to join our team in Drummondville, Canada.Key Responsibilities:Lead a team of employees, providing guidance, coaching, and feedback to ensure high-quality service and efficient workflows.Supervise daily operations, ensuring compliance with company policies and procedures.Handle customer...

We are seeking a skilled Food Service Supervisor to oversee the daily operations of our food service department. As a key member of our team, you will be responsible for managing staff, maintaining quality standards, and ensuring excellent customer service.Key Responsibilities:Supervise and coordinate the activities of food service staff.Ensure food safety...

We are seeking a skilled Food Service Supervisor to oversee the daily operations of our food service department. In this role, you will be responsible for supervising staff, maintaining quality standards, and ensuring excellent customer service.Key Responsibilities:Supervise and coordinate the activities of food service staff.Ensure food safety and...

Job SummaryWe are seeking a highly skilled Food Service Supervisor to oversee the daily operations of our food service department. As a key member of our team, you will be responsible for ensuring the highest standards of quality, safety, and customer satisfaction.Key ResponsibilitiesSupervise and coordinate the activities of food service staff to ensure...

Customer Service Leadership ProfessionalEstimated salary: $80,000 - $110,000 per year, depending on experience and location.About UsAt National Bank, we're dedicated to delivering exceptional customer experiences and building long-term relationships with our clients. Our team is passionate about helping individuals and businesses achieve their financial...

Customer Service Manager PositionThis role offers an opportunity to excel in a dynamic environment where you will lead a team of representatives and contribute to the bank's mission to have a positive impact on people's lives.The ideal candidate will have a college diploma or bachelor's degree, 4-6 years of experience, and minimum 2 years in personnel...

Job SummaryWe are seeking a highly skilled Customer Service Manager to join our team at National Bank. As a key member of our leadership team, you will be responsible for overseeing the day-to-day operations of our customer service branch, ensuring that our clients receive exceptional service and support.Key ResponsibilitiesLead and manage a team of customer...

This is an interview position. To assist management in overseeing daily sort, delivery / pickup activities and remote domicile location/feeder Ops (where applicable). Leads the sector as assigned ensuring best practices and effective operations and models the way for hourly employees by becoming a mentor and demonstrating role model behaviour including...

Job SummaryWe are seeking a highly skilled Customer Service Manager to lead our team and ensure excellent customer experience. As a key member of our organization, you will be responsible for providing coaching and guidance to our customer service representatives, while also promoting our products and services.Key Responsibilities:Coach and guide customer...

Job Title: Bilingual Customer Service BrokerJob Summary: We are seeking a highly skilled and charismatic Bilingual Customer Service Broker to join our team at Orbit Insurance Services. As a key member of our VIP program, you will be responsible for delivering exceptional client service and building lasting relationships with our high-value clients.Key...

Store Manager Job DescriptionWe are seeking a highly motivated and experienced Store Manager to lead our team at beBee Professionals in Drummondville, Canada.Key Responsibilities:Oversee the daily operations of the store, ensuring excellent customer service and profitability.Manage and motivate a team of store staff to achieve sales targets and provide a...

About the PositionAs a Customer Service Manager at National Bank, you'll have a pivotal role in fostering a positive customer experience while guiding your team to grow professionally.Your Key ResponsibilitiesLead and mentor a team of representatives to identify clients' financial needs and promote the bank's products and services.Develop and implement...

Job SummaryWe are seeking a highly skilled Customer Service Manager to join our team at National Bank. As a key member of our branch, you will be responsible for leading a team of representatives in providing exceptional client service and promoting the Bank's products and services.Key ResponsibilitiesGuide and coach the team in identifying clients'...

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