Customer Service, Team Lead
7 months ago
**Summary**
**Main Responsibilities**
Act as a mentor to agents, training and guiding them to improve their skills;
Act as a point of contact for the team to assist them in the analysis of more complex files;
Ensure the call quality of the Call Center team by carrying out audits regularly;
Create continuous training plans;
Take part in the basic training of new employees;
Organize and lead monthly team meetings;
Manage the team’s schedule;
Approve vacation requests and working hours for the payroll department;
Contribute to the annual evaluation process;
Produce and analyze reports and performance indicators demonstrating call center performance;
Support the Manager in performance evaluations to set team and individual objectives, including audit reports and performance indicators;
Support the Manager in the implementation and improvement of customer service processes;
Collaborate with the Manager in the conception and implementation of work methods;
Participate in change management initiatives (technology, new insurance products);
Perform other duties as assigned.
**Academic Training**
Possess a college degree in administration or any other relevant degree;
Hold a license in financial security for life and health insurance, Certificate of Competency or Certificate of Proficiency or Certificate of Qualification or Certificate of Competency and must be a member of the Chambre de la sécurité financière.
**Experience**
Have a minimum of 5 years of experience in a similar role;
Have a minimum of 3 years of experience as a financial security advisor, life and health insurance.
**Skills and Competencies Required**
Bilingualism (English and French), both verbally and in writing;
Have excellent oral and written communication skills;
Possess strong communication and customer relations skills;
Respect the confidentiality of work-related information;
Have team management skills;
Have an aptitude for resolving interpersonal conflicts;
Display tact and interpersonal skills when interacting with customers;
Have strong organizational skills;
Be resourceful;
Be flexible, tolerant of change and able to work under pressure;
Have analytical and synthesizing skills;
Possess strong learning skills and be result oriented;
Be versatile, rigorous, autonomous and have team spirit;
Possess excellent knowledge of Microsoft Office software and computer skills;
Intervene appropriately to solve problems within their area of expertise.
-
Team Lead, Customer Service
2 months ago
Drummondville, Canada L'Union-Vie, Compagnie Mutuelle D'Assurance Full time**Summary** **Main Responsibilities** - Act as a mentor to agents, training and guiding them to improve their skills; - Act as a point of contact for the team to assist them in the analysis of more complex files; - Ensure the call quality of the Call Center team by carrying out audits regularly; - Create continuous training plans; - Take part in the basic...
-
Team Lead
4 months ago
Drummondville, Quebec, Canada beBee Professionals Full time $45,000 - $65,000We are seeking a dedicated Shift Manager to supervise daily operations, ensure high-quality service, and lead a team of employees at beBee Professionals in Drummondville, Canada.Key Responsibilities:Oversee daily operations during your shift, ensuring efficient workflows and high-quality service.Train, mentor, and manage team members, providing ongoing...
-
Retail Team Lead
1 month ago
Drummondville, Quebec, Canada beBee Professionals Full time $45,000 - $65,000beBee Professionals in Drummondville is seeking an experienced sales leader to drive the performance of our retail store. You will be responsible for overseeing daily sales operations, training staff, and ensuring excellent customer service.Key Responsibilities:Supervise and motivate a team of sales professionals to achieve sales targets.Develop and...
-
Food Service Team Lead
3 months ago
Drummondville, Quebec, Canada beBee Professionals Full time $30,000 - $45,000We are seeking a skilled Food Service Supervisor to oversee the daily operations of our food service department. As a key member of our team, you will be responsible for managing staff, maintaining quality standards, and ensuring excellent customer service.Key Responsibilities:Supervise and coordinate the activities of food service staff.Ensure food safety...
-
Team Member, Customer Service
7 months ago
Drummondville, Canada Réno-Dépôt Full timePlease note that: - Our Workplace Policy establishes that our associates need to have a reliable transportation to the store. This store is un Drummondville (Quebec). - We require all our store associates in Quebec to speak French fluently. By joining the RONA family, you’ll enjoy many benefits, such as: - An inclusive and safe working environment -...
-
Operational Team Lead
3 weeks ago
Drummondville, Quebec, Canada beBee Professionals Full time $45,000 - $65,000We are seeking a dedicated Operational Team Lead to join our team in Canada. As an Operational Team Lead, you will be responsible for supervising daily operations, ensuring high-quality service, and leading a team of employees.Key Responsibilities:Oversee the daily operations during your shift, ensuring efficient workflows and effective time...
-
Food Service Team Lead
4 months ago
Drummondville, Quebec, Canada beBee Professionals Full time $30,000 - $45,000Job SummaryWe are seeking a highly skilled Food Service Supervisor to oversee the daily operations of our food service department. As a key member of our team, you will be responsible for ensuring the highest standards of quality, safety, and customer satisfaction.Key ResponsibilitiesSupervise and coordinate the activities of food service staff to ensure...
-
Courier Team Lead
4 months ago
Drummondville, Canada Fedex Canada Full timeThis is an interview position. To assist management in overseeing daily sort, delivery / pickup activities and remote domicile location/feeder Ops (where applicable). Leads the sector as assigned ensuring best practices and effective operations and models the way for hourly employees by becoming a mentor and demonstrating role model behaviour including...
-
Food Service Team Leader
3 weeks ago
Drummondville, Quebec, Canada beBee Professionals Full time $30,000 - $45,000beBee Professionals in Drummondville is seeking a seasoned Food Service Team Leader to oversee daily operations and ensure exceptional customer service. The ideal candidate will possess strong leadership skills, the ability to multitask, and a keen eye for detail.About the Role:Manage a team of food service staff, providing guidance and support to ensure...
-
Sales and Customer Service Director
4 months ago
Drummondville, Quebec, Canada beBee Professionals Full time $45,000 - $65,000Store Manager Job DescriptionWe are seeking a highly motivated and experienced Store Manager to lead our team at beBee Professionals in Drummondville, Canada.Key Responsibilities:Oversee the daily operations of the store, ensuring excellent customer service and profitability.Manage and motivate a team of store staff to achieve sales targets and provide a...
-
Customer Service Excellence Coordinator
1 month ago
Drummondville, Quebec, Canada Soucy Full timeAbout SoucySoucy is a leading organization dedicated to delivering exceptional customer experiences. We're committed to fostering long-term relationships with our B2B customers and driving sales growth through personalized service.
-
Customer Service Ambassador
4 months ago
Drummondville, Quebec, Canada beBee Professionals Full time $30,000 - $45,000{"h1": "Customer Service Representative Role at beBee Professionals", "p": "We are seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative in Drummondville, Canada. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, addressing their...
-
Courier Team Lead
2 months ago
Drummondville, Canada Fedex Canada Full timeThis is an interview position. GENERAL SUMMARY Aider la direction à superviser le tri quotidien, les activités de livraison et de ramassage et les opérations de succursale à domicile/vols régionaux (s’il y a lieu). Diriger le secteur en veillant à ce que les pratiques exemplaires et les opérations efficaces soient efficaces et donner l’exemple...
-
Courier Team Lead
4 months ago
Drummondville, Canada Fedex Canada Full timeThis is an interview position. GENERAL SUMMARY Aider la direction à superviser le tri quotidien, les activités de livraison et de ramassage et les opérations de succursale à domicile/vols régionaux (s’il y a lieu). Diriger le secteur en veillant à ce que les pratiques exemplaires et les opérations efficaces soient efficaces et donner l’exemple...
-
Customer Service Representative
4 months ago
Drummondville, Quebec, Canada beBee Professionals Full time $25,000 - $35,000Job SummaryWe are seeking a skilled and friendly Cashier to join our team at beBee Professionals in Drummondville. As a Cashier, you will be responsible for managing customer transactions, providing excellent customer service, and maintaining a clean and organized checkout area.Key ResponsibilitiesProcess customer purchases and handle cash, credit, and debit...
-
Administrative Team Lead in Drummondville
1 month ago
Drummondville, Quebec, Canada beBee Professionals Full time $45,000 - $65,000In the context of beBee Professionals, we are looking for an experienced Administrative Team Lead to oversee the day-to-day operations of our office in Drummondville, Canada.About the RoleThis position offers a competitive salary, estimated at approximately $60,000 annually, along with comprehensive health and dental benefits, opportunities for professional...
-
Customer Service Representative
4 months ago
Drummondville, Quebec, Canada beBee Professionals Full time $25,000 - $35,000Food Counter Attendant Job SummaryWe are seeking a highly motivated and customer-focused Food Counter Attendant to join our team at beBee Professionals in Drummondville. As a key member of our food service team, you will be responsible for delivering exceptional customer service, preparing food items, and maintaining a clean and organized food counter.Key...
-
Customer Service Specialist
4 months ago
Drummondville, Quebec, Canada beBee Professionals Full time $35,000 - $50,000We are seeking a highly motivated and customer-focused Sales Associate to join our team at beBee Professionals in Drummondville, Canada.Key Responsibilities:Provide exceptional customer service and assist customers with their purchases.Maintain a thorough knowledge of products and promotions to offer accurate information.Process transactions and manage cash...
-
Customer Service Agent
1 day ago
Drummondville, Canada Soucy Group Full timeReporting to the Director of Business Development, Customer Experience and Purchasing, your main mandate will be to ensure the follow-up and management of orders and complaints and to ensure quality communication between the company and its customers. Here's an overview of your tasks: - Follow up and manage customer orders and complaints - Ensure the...
-
Sales Team Leader
4 months ago
Drummondville, Quebec, Canada beBee Professionals Full time $45,000 - $65,000Job Title: Sales SupervisorbeBee Professionals in Drummondville is seeking an experienced Sales Supervisor to lead our sales team and drive the performance of our retail store.Key Responsibilities:Oversee daily sales operations and motivate the sales team to achieve sales targets.Provide training and coaching to sales associates to ensure excellent customer...