Customer Experience Agent
2 weeks ago
Your passion and commitment will make all the difference to our collective success
In this position, you will have the opportunity to :Order management and follow-up :
- Process incoming customer orders via various portals, ensuring compliance with terms and conditions.
- Analyze changes to customer orders (quantities, dates) and confirm our ability to meet requirements, while proposing alternative solutions if necessary.
- Manage supplier orders sent to our Asian offices (processing, tracking and receiving).
- Monitor deliveries, anticipate and resolve problems relating to deadlines and deliveries.
Communication and customer relations :
- Respond to internal and external customer inquiries via email and Teams, meeting customer satisfaction deadlines.
- Maintain fluid communication with production, shipping, engineering and supplier teams to ensure optimal order fulfillment.
- Ensure follow up and follow-up of open sales orders, ensuring delivery dates are confirmed and customer expectations are met.
Analysis and continuous improvement:
- Analyze data from various systems and update information to correct discrepancies.
- Participate in the new product development process and in the continuous improvement of customer experience processes.
Meetings and internal collaboration:
- Attend daily meetings with internal teams (customer experience, production, shipping) to ensure optimal coordination.
- Communicate customer feedback internally to improve overall satisfaction.
Ready to take on the challenge and make a difference? Apply now
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