Customer Service Administrator

3 days ago


Brantford, Canada Empire Communities Corp. Full time

In this customer facing role, the Customer Service Administrator is the initial point of contact for homeowners following the closing of their homes, including the receipt and processing of Tarion Warranty forms. You will also maintain schedules for technicians and trades regarding warranty repairs.

  • 2+ years of customer service and/or administrative experience
  • Strong customer service skills, problem solving, and organizational time management skills

Bonus If You Have These Skills:

  • Tarion Warranty knowledge an asset

Why Join Empire

Joining Empire isn’t just about finding a job; it’s about establishing a meaningful connection with the work you do. Just as every nail driven and every beam laid sets the stage for creating a home, at Empire, we believe our employees lay the foundation for us to do great work and Create Communities and Experiences That Matter.

Here are some exclusive offerings at Empire that we are really excited about – and we think you’ll appreciate too:

  • Opportunity to collaborate with some of the most skilled professionals in the homebuilding industry.
  • Receive exclusive discounts on Empire Homes through our Employee Home Ownership Program.
  • Enjoy peace of mind with our employer paid benefits.
  • Invest in your future with employer sponsored RRSP plans.
  • Keep growing your career with continuing education support and opportunities for learning & development.
  • Join a company that believes your time outside of work is just as important as your time inside work.

What You’ll Be Doing Each Day

  • Receive, document, and communicate new home purchasers’ inquiries to appropriate trades and departmental associates to provide timely responses to new home customer
  • Coordinate follow up activities with customers, the construction team, and the service/warranty team for service warranty issues
  • Engage managers for escalations and schedule touchpoints accordingly
  • Enter and complete work orders in NewStar programs

Who We Are

We are one of North America’s largest private homebuilders, with locations in Ontario, Texas, Georgia, the Carolinas, and Tennessee. Our purpose is to Create Communities & Experiences That Matter for our homeowners and each member of our team.

There is no set path at Empire; we offer you the opportunity to build your career in ways you never imagined. Your experiences at Empire will take you where you want to grow.

#J-18808-Ljbffr

  • Brantford, Ontario, Canada Empire Communities Full time

    Customer Service Administrator Brantford, ON, Canada Req #1236 Wednesday, June 5, Your Impact at Empire In this customer facing role, the Customer Service Administrator is the initial point of contact for homeowners following the closing of their homes, including the receipt and processing of Tarion Warranty forms. You will also maintain schedules for...


  • Brantford, Ontario, Canada Empire Communities Full time

    Customer Service Administrator Brantford, ON, Canada Req #1236 Wednesday, June 5, Your Impact at Empire In this customer facing role, the Customer Service Administrator is the initial point of contact for homeowners following the closing of their homes, including the receipt and processing of Tarion Warranty forms. You will also maintain schedules for...


  • Brantford, Canada Empire Communities Full time

    Your Impact at Empire In this customer facing role, the Customer Service Administrator is the initial point of contact for homeowners following the closing of their homes, including the receipt and processing of Tarion Warranty forms. You will also maintain schedules for technicians and trades regarding warranty repairs. **What We Are Looking For**: - 2+...


  • Brantford, Ontario, Canada Empire Communities Full time

    Your Impact at EmpireIn this customer facing role, the Customer Service Administrator is the initial point of contact for homeowners following the closing of their homes, including the receipt and processing of Tarion Warranty forms. You will also maintain schedules for technicians and trades regarding warranty repairs.What We Are Looking For: 2+ years of...


  • Brantford, Canada Speedy Auto Service Full time

    **Speedy Auto Service and Novus Glass Brantford is looking for a Service Advisor.**: We are looking for** **a **Service Advisor** who is passionate about delivering an exceptional customer experience to join our growing team! **Speedy Auto Service & Novus Glass Brantford **is looking for a friendly and motivational individual. You will play a key role in...


  • Brantford, Canada Urban Tactical Full time

    **Summary Description**: Reporting to the Office Manager, the Customer Experience Representative (CSR) will action and complete all sales cycle processes, documents and activities supporting the sales and retail teams. The incumbent will work closely with, and provide customer service and administrative support to sales, retail, purchasing, accounting,...


  • Brantford, Canada Urban Tactical Full time

    **Summary Description**: Reporting to the Office Manager, the Customer Experience Representative (CSR) will action and complete all sales cycle processes, documents and activities supporting the sales and retail teams. The incumbent will work closely with, and provide customer service and administrative support to sales, retail, purchasing, accounting,...


  • Brantford, Canada Urban Tactical Brantford Full time

    **Summary Description**: Reporting to the Office Manager, the Customer Service Representative (CSR) will action and complete all sales cycle processes, documents and activities supporting the sales and retail teams. The incumbent will work closely with, and provide customer service and administrative support to sales, retail, purchasing, accounting,...


  • Brantford, Canada Urban Tactical Full time

    **Summary Description**: Reporting to the Office Manager, the Customer Experience Representative (CSR) will action and complete all sales cycle processes, documents and activities supporting the sales and retail teams. The incumbent will work closely with, and provide customer service and administrative support to sales, retail, purchasing, accounting,...


  • Brantford, Canada Pride Group Logistics Full time

    **Job description** - **Pride Group Logistics Ltd**_ _is a dynamic and growing domestic and cross border transportation company. Pride Group Logistics has the unique advantage of maintaining brand new equipment which is cycled routinely through our sales and rental division. This helps in happy and engaged drivers, no downtime and delivering excellent...


  • Brantford, Canada Pride Group Logistics Full time

    _**PLEASE NOTE: Staffing firms are kindly requested NOT to approach us for staffing help. Thank you.**_ Our company is a privately held, diversified organization whose subsidiaries span from transportation logistics, heavy-duty equipment dealerships, equipment leasing & rentals, real estate holdings, and hospitality. We manage businesses with revenues over...

  • Service Administrator

    3 weeks ago


    Brantford, Canada Brantford Hyundai Full time

    We are looking for a highly organized and efficient person to join our Service Team. This a full-time position. Primary responsibilities will include, but are not limited to: Answering inbound, and making outbound calls to book and confirm appointments, provide status updates, and generally communicate with customers Use our texting platform for the...


  • Brantford, Ontario, Canada Pride Group Logistics Full time

    Job description- Pride Group Logistics Ltd_ _is a dynamic and growing domestic and cross border transportation company. Pride Group Logistics has the unique advantage of maintaining brand new equipment which is cycled routinely through our sales and rental division. This helps in happy and engaged drivers, no downtime and delivering excellent service to our...

  • Service Administrator

    4 weeks ago


    Brantford, Canada Brantford Hyundai Full time

    We are looking for a highly organized and efficient person to join our Service Team. This a full-time, temporary job in order to fill a medical leave of absence. Our hope will be to retain the temporary worker for a similar role when the person on medical leave returns. Primary responsibilities will include, but are not limited to: Answering inbound, and...


  • Brantford, Canada The Corporation of the City of Brantford Full time

    Situated on the picturesque Grand River, the City of Brantford is a rapidly growing community of over 100,000 residents, located in the heart of Southern Ontario with direct access to Hwy. 403 and is in close proximity to the GTHA, Waterloo and Niagara regions. As a single-tier municipality, Brantford is responsible for the full spectrum of municipal service...


  • Brantford, Canada Convergint Technologies Ltd Full time

    Convergint is looking for a team-oriented, results-driven, Service Coordinator, to join our amazing culture in our **Brantford** **office.** The Service Coordinator answers, responds to, and meets the needs of all incoming customer service calls by handling these calls in a professional, efficient, effective and timely manner ensuring Convergint becomes the...


  • Brantford, Ontario, Canada BRIMICH Logistics Full time

    Job Summary Statement:The Customer Service Representative is the point of contact for Brimich customers. The CSR will provide accurate, valid and complete information by using the right methods/tools. The CSR is responsible for coordinating and directing all aspects of customer communications and ensuring all their requirements are met.Essential Functions &...


  • Brantford, Canada Nuts To You Nut Butter Inc Full time

    Do people tell you that you have great people skills? I bet that - if this is the case - you are the type of person that feels good when you help people, right? Well, guess what? We have a Customer Service role that provides you an opportunity to do this on a daily basis and get PAID! Beyond this, Nuts to You Nut Butter would treat you well, value you, and...


  • Brantford, Canada The Corporation of the City of Brantford Full time

    Customer Service Representative/Booking Assistant (Contract - Up to 18 Months) - Job ID #1946 **Position Summary** Reporting to the Supervisor of Booking & Customer Relations, the position will be part of an enthusiastic team that are collectively responsible for providing quality and professional customer service by responding to public inquiries related...


  • Brantford, Canada Jertyne Interior Services Ltd Full time

    **Functional Role** The function of the Administrative Assistant is to support the Service, Estimating and Accounting departments with the completion of their administrative tasks and duties, perform special projects, and provide absence coverage. **Reporting Relationships** The Administrative Assistant reports to the Controller as identified on the...