Customer Service Representative

5 months ago


Brantford, Canada Urban Tactical Full time

**Summary Description**:
Reporting to the Office Manager, the Customer Experience Representative (CSR) will action and complete all sales cycle processes, documents and activities supporting the sales and retail teams. The incumbent will work closely with, and provide customer service and administrative support to sales, retail, purchasing, accounting, embellishment and warehouse management teams.

The incumbent will work both independently and as part of a team, where speed and accuracy, attention to detail and a strong focus on customer service delivery are of critical importance. This position plays a key role in the overall success and profitability of the company and relies upon other departments and their teams to achieve this; therefore, communication, teamwork, initiative, judgment and problem-solving are core competencies.

**Skills Required**:

- Exceptional level of accuracy and attention to detail
- Proficient in planning, organization, prioritization and time management
- Proven ability to coordinate and optimize workflow to improve efficiency and achieve operational excellence
- Advanced analytical and problem solving skills to deliver winning solutions
- Strong oral and written communication and interpersonal skills to interact effectively with all internal and external stakeholders
- Demonstrated self-starter; High degree of initiative and self-monitoring
- Strong negotiation skills
- Demonstrated commitment to work as an equal contributor to a team
- Demonstrated commitment to customer service excellence
- Fluent in English (written and verbal); Fluent in French is an asset
- Experience with Oracle Netsuite is an asset

**Detailed Description**:

- Perform all order processes, create sales documentation and manage the sales cycle operational flow to successful conclusion (Sales and Work Orders; Pick/Pack lists; Invoicing; and Collections)
- Create requests for purchase orders and back orders to fulfill sales and submit to Purchasing Department
- _In conjunction with the sales team, ensure full account documentation is maintained, manage and action short and/or overdue payments, and follow up to ensure collection of delinquent accounts_
- _Receive purchase orders, invoices and customer payments into company systems_
- In conjunction with administration staff, receive and process customer payments in a timely manner
- Handle customer complaints, providing appropriate solutions and alternatives within the time limits
- Deliver outstanding service to customers through accurate and timely communications to all stakeholders
- Demonstrate a professional attitude with sincerity and enthusiasm reflecting our commitment to customers to deliver an outstanding service experience
- Build and maintain trusted relationships with customers, suppliers and other stakeholders through on-going communications to achieve deep, mutually beneficial business relationships
- Answer all incoming general calls for Sales Team and action as appropriate
- Perform general office administrative functions including filing and mail handling
- Prepare all required reports and other documentation and submit to head office weekly

Pay: From $17.00 per hour

**Benefits**:

- Company events
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Store discount

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

**Experience**:

- Customer service: 3 years (preferred)

Work Location: In person



  • Brantford, Canada Speedy Auto Service Full time

    **Speedy Auto Service and Novus Glass Brantford is looking for a Service Advisor.**: We are looking for** **a **Service Advisor** who is passionate about delivering an exceptional customer experience to join our growing team! **Speedy Auto Service & Novus Glass Brantford **is looking for a friendly and motivational individual. You will play a key role in...


  • Brantford, Ontario, Canada beBee Professionals Full time $25,000 - $35,000

    beBee Professionals in Brantford is looking for a reliable and efficient Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for handling customer transactions, providing excellent customer service, and maintaining a clean and organized checkout area.Key Responsibilities:Process customer purchases...


  • Brantford, Ontario, Canada beBee Professionals Full time $25,000 - $35,000

    beBee Professionals in Brantford is looking for a highly motivated Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing top-notch customer service, handling customer transactions, and maintaining a clean and organized checkout area.Key Responsibilities:Process customer purchases and...


  • Brantford, Ontario, Canada beBee Professionals Full time $25,000 - $35,000

    We are seeking a skilled Customer Service Representative to join our team at beBee Professionals in Brantford. As a Customer Service Representative, you will be responsible for providing excellent customer service, taking customer orders, and preparing food items to meet customer preferences.Key Responsibilities:Providing excellent customer service and...


  • Brantford, Ontario, Canada Republic Packaging Corp Full time

    Republic Packaging Corp is seeking a highly skilled Customer Service Representative to join our team at our ISO certified facility in Mississauga, ON. As a key member of our customer-facing team, you will be responsible for providing exceptional support and service to our clients, ensuring their needs are met and exceeded.Key Responsibilities:Interact with...


  • Brantford, Ontario, Canada Republic Packaging Corp Full time

    Customer Service Representative - Join Our Team at Republic Packaging Corp.We are seeking an experienced and insightful Customer Service professional to join our team at our ISO certified facility and support our service and packaging deliverables.Key Responsibilities:Interact with customers via telephone, email, or in person to provide support and...


  • Brantford, Canada The MEARIE Group Full time

    **Customer Service Representative II** GrandBridge Energy Inc. is guided by a vision to be a leader in energy transformation and driven by a mission to bridge communities to the energy future. GrandBridge Energy delivers safe and reliable electricity to 111,000 customers in the City of Brantford, the City of Cambridge, the Township of North Dumfries, and...


  • Brantford, Canada BMO Financial Group Full time

    195 Henry Street Brantford Ontario,N3S 5C9 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve...


  • Brantford, Ontario, Canada UFT CAN. INC Full time

    We are seeking a skilled Customer Service Representative to join our team at UFT CAN. INC.Job SummaryThe successful candidate will possess excellent communication skills, the ability to work under pressure, and a strong attention to detail.In this role, you will provide exceptional customer service, troubleshoot technical issues, and resolve problems in a...


  • Brantford, Canada Copeland Full time

    **Principle Responsibilities**: - Ensure an accurate approach to data entry; purchase orders, returns, warranty, invoicing, credits. - Manage customer orders across multiple sales platforms. - Respond quickly, professionally, and accurately to customer inquiries regarding products, pricing, and availability, - Escalate inquiries/issues/opportunities when...


  • Brantford, Canada Brant InStore Full time

    The Customer Service Representative will facilitate on a day-to-day basis customer order flow, with as a minimum, the following responsibilities: **JOB SUMMARY AND ESSENTIAL DUTIES/RESPONSIBILITIES**: - Work directly with account managers, sales personnel, manufacturing departments, vendors and related team members to develop and communicate all product...


  • Brantford, Canada Pride Group Logistics Full time

    **Job description** - **Pride Group Logistics Ltd**_ _is a dynamic and growing domestic and cross border transportation company. Pride Group Logistics has the unique advantage of maintaining brand new equipment which is cycled routinely through our sales and rental division. This helps in happy and engaged drivers, no downtime and delivering excellent...


  • Brantford, Canada Pride Group Logistics Full time

    _**PLEASE NOTE: Staffing firms are kindly requested NOT to approach us for staffing help. Thank you.**_ Our company is a privately held, diversified organization whose subsidiaries span from transportation logistics, heavy-duty equipment dealerships, equipment leasing & rentals, real estate holdings, and hospitality. We manage businesses with revenues over...


  • Brantford, Canada Hartmann Canada Inc Full time

    Hartmann Canada, in Brantford, Ontario is a division of Hartmann North America. We are the world leader of moulded fibre egg cartons with manufacturing facilities in 5 continents.- The demand for moulded fibre and environmentally sustainable products is rapidly increasing. Hartmann has committed and invested in this area to meet the growing demand of our...


  • Brantford, Canada HOLSTEIN CANADA Full time

    **HOLSTEIN CANADA** is the largest dairy breed association in Canada, serving our membership of almost 10,000 active dairy producers since 1884. We are seeking a full-time **Bilingual Customer Service Representative **to join our hybrid team in our Brantford office! We offer a flexible, respectful, inclusive environment with excellent work-life balance,...


  • Brantford, Canada Extend Communications Full time

    At Extend Communications, we stand for integrity, innovation and initiative. Our experience and expertise extend to a variety of industries such as real estate, small businesses, service companies, corporations and governments. We don’t have a one size fits all strategy. We will customize our services to fit your business needs with our cutting-edge...


  • Brantford, Canada Urban Tactical Full time

    **Summary Description**: Reporting to the Office Manager, the Customer Experience Representative (CSR) will action and complete all sales cycle processes, documents and activities supporting the sales and retail teams. The incumbent will work closely with, and provide customer service and administrative support to sales, retail, purchasing, accounting,...


  • Brantford, Canada Gates Corporation Full time

    At Gates, we welcome challenges, celebrate hard work, and continually seek new talent to join our global company. We are looking for a Customer Service Representative for Brantford ON, who will be reporting to the Product Line / Customer Service Manager. Please review below to see if this might be the right opportunity for you. **Essential Duties &...


  • Brantford, Canada Sika Corporation Full time

    Sika Canada is a wholly owned subsidiary of the Sika Group. The company develops and manufactures special construction products for the building and civil engineering sectors, which include concrete repair, protection and structural reinforcement, sealing and bonding, waterproofing, concrete admixtures and additives (ready-mixed concrete, precast concrete,...


  • Brantford, Canada Urban Tactical Full time

    **Summary Description**: Reporting to the Office Manager, the Customer Experience Representative (CSR) will action and complete all sales cycle processes, documents and activities supporting the sales and retail teams. The incumbent will work closely with, and provide customer service and administrative support to sales, retail, purchasing, accounting,...