Customer Service Representative
2 weeks ago
_**PLEASE NOTE: Staffing firms are kindly requested NOT to approach us for staffing help. Thank you.**_
Our company is a privately held, diversified organization whose subsidiaries span from transportation logistics, heavy-duty equipment dealerships, equipment leasing & rentals, real estate holdings, and hospitality. We manage businesses with revenues over half a billion and employs over 500 people in its 25 locations across North America.
- If you are a dynamic and self-motivated professional with a positive attitude and looking for a fulfilling career, we have an opening at our _**Brantford, ON**_ _location as a _**Customer Service Representative.**_
**A glimpse of your typical day**:
- Provide and support service requirements of all assigned clients within a region.
- Receive incoming telephone calls from customers, administrative and operations staff.
- Trace customers shipments and provide timely updates as required.
- Assist, investigate and correct customer issues and order delays with appropriate solutions/alternatives and follow-up.
- Proactively communicate with dispatchers to avoid undesirable outcomes.
- Develop and maintain relationships with customers.
- Facilitate pickup and delivery appointments for every customer shipment.
- Input all relevant data for each freight movement into the computer system (TMS).
- Various administrative duties as assigned by operations.
- Updating customer on-line portals daily, as required.
**Requirements**:
- 1 year of experience working in the transportation industry (preferred).
- High school diploma or GED or a solid and comparative experience, working in a customer service role.
- Energetic and positive nature.
- A high degree of accuracy and attention to detail.
- Effective problem solving and conflict resolution skills.
- Ability to work independently and as a team member.
- Proficient in Microsoft Office suite.
**Why should you join us**:
- Competitive pay structure and commission, based on applicant's experience.
- Excellent working environment.
- Industry-leading training with the best opportunity to grow and learn within our organization.
- Friendly team.
- Health/Dental benefits.
Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.
Thank you.
hpj
**Salary**: $37,000.00-$45,000.00 per year
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Brantford, ON: reliably commute or plan to relocate before starting work (required)
**Education**:
- Secondary School (preferred)
**Experience**:
- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)
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