Customer Service Representative

5 months ago


Brantford, Canada Pride Group Logistics Full time

**Job description**
- **Pride Group Logistics Ltd**_ _is a dynamic and growing domestic and cross border transportation company. Pride Group Logistics has the unique advantage of maintaining brand new equipment which is cycled routinely through our sales and rental division. This helps in happy and engaged drivers, no downtime and delivering excellent service to our customers. Further, at Pride Group Logistics we leverage technology in our trucks and in our back office, to continually improve and reduce our environmental impact._
- Pride Group Logistics Ltd. has a new opportunity for a Bilingual Customer Service Representative to join our asset-based team at our location in _**Brantford.**_
- This is a salaried full-time _**Monday to Friday**_ _position with steady year-round work._
- **Shift: 8:30 AM - 5 PM**_
- Job offers a guaranteed salary, medical/dental benefits, potential for profit sharing options, and paid vacation time off annually._
- **Responsibilities**:_
- _Provide and support service requirements of all assigned clients within a region._
- _Receive incoming telephone calls from customers, administrative and operations staff_
- _Trace customers shipments and provide timely updates as required_
- _Assist, investigate and correct customer issues and order delays with appropriate solutions/alternatives and follow-up._
- _Proactively communicate with dispatchers to avoid undesirable outcomes_
- _Develop and maintain relationships with customers_
- _Facilitate pickup and delivery appointments for every customer shipment_
- _Input all relevant data for each freight movement into the computer system (TMS)_
- _Various administrative duties as assigned by operations_
- _Updating customer on-line portals daily, as required_
- **Requirements**:_
- _Preferred: 2 years of experience working in the transportation industry_
- _High school diploma or GED or a solid and comparative experience, working in a customer service role_
- _Energetic and positive nature, being able to manage many tasks at once_
- _A high degree of accuracy and attention to detail_
- _Effective problem solving and conflict resolution skills_
- _Ability to work independently and as a team member_
- _Proficient in Microsoft Office suite, Excel, Word, etc._
- #hpj_

Ability to commute/relocate:

- Brantford, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)



  • Brantford, Canada Speedy Auto Service Full time

    **Speedy Auto Service and Novus Glass Brantford is looking for a Service Advisor.**: We are looking for** **a **Service Advisor** who is passionate about delivering an exceptional customer experience to join our growing team! **Speedy Auto Service & Novus Glass Brantford **is looking for a friendly and motivational individual. You will play a key role in...


  • Brantford, Ontario, Canada beBee Professionals Full time $25,000 - $35,000

    beBee Professionals in Brantford is looking for a reliable and efficient Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for handling customer transactions, providing excellent customer service, and maintaining a clean and organized checkout area.Key Responsibilities:Process customer purchases...


  • Brantford, Ontario, Canada beBee Professionals Full time $25,000 - $35,000

    beBee Professionals in Brantford is looking for a highly motivated Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing top-notch customer service, handling customer transactions, and maintaining a clean and organized checkout area.Key Responsibilities:Process customer purchases and...


  • Brantford, Ontario, Canada beBee Professionals Full time $25,000 - $35,000

    We are seeking a skilled Customer Service Representative to join our team at beBee Professionals in Brantford. As a Customer Service Representative, you will be responsible for providing excellent customer service, taking customer orders, and preparing food items to meet customer preferences.Key Responsibilities:Providing excellent customer service and...


  • Brantford, Ontario, Canada Savers Value Village Full time

    About the RoleWe are seeking a Customer Service Representative to join our team at Savers / Value Village. As a Customer Service Representative, you will be responsible for creating an awesome experience for our customers, donors, and team members.Key ResponsibilitiesProvide exceptional customer service and support to customers and donorsAssist with sales...


  • Brantford, Ontario, Canada Republic Packaging Corp Full time

    Customer Service RepresentativeRepublic Packaging Corp is seeking an experienced Customer Service Representative to join our team at our ISO certified facility in Mississauga, ON. As a key member of our customer-facing team, you will be responsible for providing exceptional support and service to our customers, ensuring their needs are met and exceeded.Key...


  • Brantford, Ontario, Canada Republic Packaging Corp Full time

    Republic Packaging Corp is seeking a highly skilled Customer Service Representative to join our team at our ISO certified facility in Mississauga, ON. As a key member of our customer-facing team, you will be responsible for providing exceptional support and service to our clients, ensuring their needs are met and exceeded.Key Responsibilities:Interact with...


  • Brantford, Ontario, Canada Republic Packaging Corp Full time

    Customer Service Representative - Join Our Team at Republic Packaging Corp.We are seeking an experienced and insightful Customer Service professional to join our team at our ISO certified facility and support our service and packaging deliverables.Key Responsibilities:Interact with customers via telephone, email, or in person to provide support and...


  • Brantford, Ontario, Canada UFT CAN. INC Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Customer Service Representative to join our team at UFT CAN. INC. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesRespond to customer inquiries and resolve issues in a timely and...


  • Brantford, Canada The MEARIE Group Full time

    **Customer Service Representative II** GrandBridge Energy Inc. is guided by a vision to be a leader in energy transformation and driven by a mission to bridge communities to the energy future. GrandBridge Energy delivers safe and reliable electricity to 111,000 customers in the City of Brantford, the City of Cambridge, the Township of North Dumfries, and...


  • Brantford, Canada BMO Financial Group Full time

    195 Henry Street Brantford Ontario,N3S 5C9 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve...


  • Brantford, Ontario, Canada UFT CAN. INC Full time

    We are seeking a skilled Customer Service Representative to join our team at UFT CAN. INC.Job SummaryThe successful candidate will possess excellent communication skills, the ability to work under pressure, and a strong attention to detail.In this role, you will provide exceptional customer service, troubleshoot technical issues, and resolve problems in a...


  • Brantford, Canada Copeland Full time

    **Principle Responsibilities**: - Ensure an accurate approach to data entry; purchase orders, returns, warranty, invoicing, credits. - Manage customer orders across multiple sales platforms. - Respond quickly, professionally, and accurately to customer inquiries regarding products, pricing, and availability, - Escalate inquiries/issues/opportunities when...


  • Brantford, Canada Brant InStore Full time

    The Customer Service Representative will facilitate on a day-to-day basis customer order flow, with as a minimum, the following responsibilities: **JOB SUMMARY AND ESSENTIAL DUTIES/RESPONSIBILITIES**: - Work directly with account managers, sales personnel, manufacturing departments, vendors and related team members to develop and communicate all product...


  • Brantford, Canada Pride Group Logistics Full time

    _**PLEASE NOTE: Staffing firms are kindly requested NOT to approach us for staffing help. Thank you.**_ Our company is a privately held, diversified organization whose subsidiaries span from transportation logistics, heavy-duty equipment dealerships, equipment leasing & rentals, real estate holdings, and hospitality. We manage businesses with revenues over...


  • Brantford, Canada Hartmann Canada Inc Full time

    Hartmann Canada, in Brantford, Ontario is a division of Hartmann North America. We are the world leader of moulded fibre egg cartons with manufacturing facilities in 5 continents.- The demand for moulded fibre and environmentally sustainable products is rapidly increasing. Hartmann has committed and invested in this area to meet the growing demand of our...


  • Brantford, Canada HOLSTEIN CANADA Full time

    **HOLSTEIN CANADA** is the largest dairy breed association in Canada, serving our membership of almost 10,000 active dairy producers since 1884. We are seeking a full-time **Bilingual Customer Service Representative **to join our hybrid team in our Brantford office! We offer a flexible, respectful, inclusive environment with excellent work-life balance,...


  • Brantford, Ontario, Canada Republic Packaging Corp Full time

    Located in Mississauga, ON, Republic Packaging of Canada is one of Chicago-based Republic Packaging Corp.'s eight North American operating locations. As a 60 year-old provider of cushion packaging we are known for outstanding design, quality and customer service. In addition, we have a sister company, Impacte, which provides warehouse management services and...


  • Brantford, Canada Extend Communications Full time

    At Extend Communications, we stand for integrity, innovation and initiative. Our experience and expertise extend to a variety of industries such as real estate, small businesses, service companies, corporations and governments. We don’t have a one size fits all strategy. We will customize our services to fit your business needs with our cutting-edge...


  • Brantford, Canada Urban Tactical Full time

    **Summary Description**: Reporting to the Office Manager, the Customer Experience Representative (CSR) will action and complete all sales cycle processes, documents and activities supporting the sales and retail teams. The incumbent will work closely with, and provide customer service and administrative support to sales, retail, purchasing, accounting,...