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Customer Service Administrator

3 months ago

Brantford, Ontario, Canada Empire Communities Full time
Your Impact at Empire

In this customer facing role, the Customer Service Administrator is the initial point of contact for homeowners following the closing of their homes, including the receipt and processing of Tarion Warranty forms.

You will also maintain schedules for technicians and trades regarding warranty repairs.

What We Are Looking For:

  • 2+ years of customer service and/or administrative experience
  • Strong customer service skills, problem solving, and organizational time management skills

Bonus If You Have These Skills:

  • Tarion Warranty knowledge an asset
Why Join Empire
Joining Empire isn't just about finding a job; it's about establishing a meaningful connection with the work you do.

Just as every nail driven and every beam laid sets the stage for creating a home, at Empire, we believe our employees lay the foundation for us to do great work and Create Communities and Experiences That Matter.

Here are some exclusive offerings at Empire that we are really excited about - and we think you'll appreciate too:

  • Opportunity to collaborate with some of the most skilled professionals in the homebuilding industry.
  • Receive exclusive discounts on Empire Homes through our Employee Home Ownership Program.
  • Enjoy peace of mind with our employer paid benefits.
  • Invest in your future with employer sponsored RRSP plans.
  • Keep growing your career with continuing education support and opportunities for learning & development.
  • Join a company that believes your time outside of work is just as important as your time inside work.
What You'll Be Doing Each Day

  • Receive, document, and communicate new home purchasers' inquiries to appropriate trades and departmental associates to provide timely responses to new home customer
  • Coordinate follow up activities with customers, the construction team, and the service/warranty team for service warranty issues
  • Engage managers for escalations and schedule touchpoints accordingly
  • Enter and complete work orders in NewStar programs
Who We Are
We are one of North America's largest private homebuilders, with locations in Ontario, Texas, Georgia, the Carolinas, and Tennessee. Our purpose is to Create Communities & Experiences That Matter for our homeowners and each member of our team.

There is no set path at Empire; we offer you the opportunity to build your career in ways you never imagined.

Your experiences at Empire will take you where you want to grow.
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