Customer Service Representative

6 months ago

Brantford, Canada Urban Tactical Brantford Full time

**Summary Description**:
Reporting to the Office Manager, the Customer Service Representative (CSR) will action and complete all sales cycle processes, documents and activities supporting the sales and retail teams. The incumbent will work closely with, and provide customer service and administrative support to sales, retail, purchasing, accounting, embellishment and warehouse management teams.

The incumbent will work both independently and as part of a team, where speed and accuracy, attention to detail and a strong focus on customer service delivery are of critical importance. This position plays a key role in the overall success and profitability of the company and relies upon other departments and their teams to achieve this; therefore, communication, teamwork, initiative, judgment and problem-solving are core competencies.

**Skills Required**:

- Exceptional level of accuracy and attention to detail
- Proficient in planning, organization, prioritization and time management
- Proven ability to coordinate and optimize workflow to improve efficiency and achieve operational excellence
- Advanced analytical and problem solving skills to deliver winning solutions
- Strong oral and written communication and interpersonal skills to interact effectively with all internal and external stakeholders
- Demonstrated self-starter; High degree of initiative and self-monitoring
- Strong negotiation skills
- Demonstrated commitment to work as an equal contributor to a team
- Demonstrated commitment to customer service excellence
- Fluent in English (written and verbal); Fluent in French is an asset

**Detailed Description**:

- Perform all order processes, create sales documentation and manage the sales cycle operational flow to successful conclusion (Sales and Work Orders; Pick/Pack lists; Invoicing; and Collections)
- Create requests for purchase orders and back orders to fulfill sales and submit to Purchasing Department
- _In conjunction with the sales team, ensure full account documentation is maintained, manage and action short and/or overdue payments, and follow up to ensure collection of delinquent accounts_
- _Receive purchase orders, invoices and customer payments into company systems_
- In conjunction with administration staff, receive and process customer payments (EFTs, credit cards, cheques) in a timely manner
- Handle customer complaints, providing appropriate solutions and alternatives within the time limits
- Deliver outstanding service to customers through accurate and timely communications to all stakeholders
- Demonstrate a professional attitude with sincerity and enthusiasm reflecting our commitment to customers to deliver an outstanding service experience
- Build and maintain trusted relationships with customers, suppliers and other stakeholders through on-going communications to achieve deep, mutually beneficial business relationships
- Send month-end Accounts Receivables reports based on customers accounts
- Follow up on any NSF cheques and credit card charge-backs
- Answer all incoming general calls for Sales Team and action as appropriate

**Qualifications / Experience**:

- Minimum high school diploma; Degree or diploma in Business Administration, Accounting or related field preferred
- Minimum three (3) years’ experience in an Inside Sales Support, Customer Service or office administration role, ideally in a wholesale / distribution / retail environment
- Minimum three (3) years experience with MS Office and order / inventory management systems
- Experience using Oracle NetSuite ERP is preferred
- Obtain and maintain clear criminal record

, Permanent

**Experience**:

- Customer service: 2 years (required)

**Benefits**:

- Company events
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Employee stock purchase plan
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care
- Wellness program

Schedule:

- 8 hour shift
- Day shift

Ability to commute/relocate:

- Brantford, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 2 years (required)

Work Location: One location

**Salary**: From $17.00 per hour

**Benefits**:

- Casual dress
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed

Ability to commute/relocate:

- Brantford, ON N3V 1G1: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (required)

**Experience**:

- Call center: 1 year (preferred)
- Customer service: 2 years (preferred)

Shift availability:

- Day Shift (required)

Work Location: In person

  • Customer Service Representative

    6 months ago

    Brantford, Canada Speedy Auto Service Full time

    **Speedy Auto Service and Novus Glass Brantford is looking for a Service Advisor.**: We are looking for** **a **Service Advisor** who is passionate about delivering an exceptional customer experience to join our growing team! **Speedy Auto Service & Novus Glass Brantford **is looking for a friendly and motivational individual. You will play a key role in...

  • Customer Service Representative

    2 months ago

    Brantford, Ontario, Canada beBee Professionals Full time $25,000 - $35,000

    beBee Professionals in Brantford is looking for a highly motivated Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing top-notch customer service, handling customer transactions, and maintaining a clean and organized checkout area.Key Responsibilities:Process customer purchases and...

  • Customer Service Representative

    2 months ago

    Brantford, Ontario, Canada beBee Professionals Full time $25,000 - $35,000

    We are seeking a skilled Customer Service Representative to join our team at beBee Professionals in Brantford. As a Customer Service Representative, you will be responsible for providing excellent customer service, taking customer orders, and preparing food items to meet customer preferences.Key Responsibilities:Providing excellent customer service and...

  • Customer Service Representative Ii

    6 months ago

    Brantford, Canada The MEARIE Group Full time

    **Customer Service Representative II** GrandBridge Energy Inc. is guided by a vision to be a leader in energy transformation and driven by a mission to bridge communities to the energy future. GrandBridge Energy delivers safe and reliable electricity to 111,000 customers in the City of Brantford, the City of Cambridge, the Township of North Dumfries, and...

  • Customer Service Representative

    3 weeks ago

    Brantford, Canada Brantford Blooms Florist Full time

    We are looking for a **Customer Service Rep / Front of Shop Staff** to oversee operations at our retail flower shop. **Responsibilities Include**: - Manage daily operations of the flower shop, ensuring smooth workflow and high-quality service. - Answer phone calls and respond to customer inquiries, providing knowledgeable assistance and recommendations. -...

  • Customer Service Representative

    3 months ago

    Brantford, Canada BMO Financial Group Full time

    195 Henry Street Brantford Ontario,N3S 5C9 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve...

  • Customer Service Representative

    6 months ago

    Brantford, Canada Copeland Full time

    **Principle Responsibilities**: - Ensure an accurate approach to data entry; purchase orders, returns, warranty, invoicing, credits. - Manage customer orders across multiple sales platforms. - Respond quickly, professionally, and accurately to customer inquiries regarding products, pricing, and availability, - Escalate inquiries/issues/opportunities when...

  • Customer Service Representative

    6 months ago

    Brantford, Canada Pride Group Logistics Full time

    **Job description** - **Pride Group Logistics Ltd**_ _is a dynamic and growing domestic and cross border transportation company. Pride Group Logistics has the unique advantage of maintaining brand new equipment which is cycled routinely through our sales and rental division. This helps in happy and engaged drivers, no downtime and delivering excellent...

  • Customer Service Representative

    6 months ago

    Brantford, Canada Pride Group Logistics Full time

    _**PLEASE NOTE: Staffing firms are kindly requested NOT to approach us for staffing help. Thank you.**_ Our company is a privately held, diversified organization whose subsidiaries span from transportation logistics, heavy-duty equipment dealerships, equipment leasing & rentals, real estate holdings, and hospitality. We manage businesses with revenues over...

  • Customer Service Representative

    7 months ago

    Brantford, Canada Hartmann Canada Inc Full time

    Hartmann Canada, in Brantford, Ontario is a division of Hartmann North America. We are the world leader of moulded fibre egg cartons with manufacturing facilities in 5 continents.- The demand for moulded fibre and environmentally sustainable products is rapidly increasing. Hartmann has committed and invested in this area to meet the growing demand of our...

  • Bilingual Customer Service Representative

    6 months ago

    Brantford, Canada HOLSTEIN CANADA Full time

    **HOLSTEIN CANADA** is the largest dairy breed association in Canada, serving our membership of almost 10,000 active dairy producers since 1884. We are seeking a full-time **Bilingual Customer Service Representative **to join our hybrid team in our Brantford office! We offer a flexible, respectful, inclusive environment with excellent work-life balance,...

  • Customer Service Representative

    6 months ago

    Brantford, Canada Urban Tactical Full time

    **Summary Description**: Reporting to the Office Manager, the Customer Experience Representative (CSR) will action and complete all sales cycle processes, documents and activities supporting the sales and retail teams. The incumbent will work closely with, and provide customer service and administrative support to sales, retail, purchasing, accounting,...

  • Customer Service Representative

    6 months ago

    Brantford, Canada Urban Tactical Full time

    **Summary Description**: Reporting to the Office Manager, the Customer Experience Representative (CSR) will action and complete all sales cycle processes, documents and activities supporting the sales and retail teams. The incumbent will work closely with, and provide customer service and administrative support to sales, retail, purchasing, accounting,...

  • Customer Service Representative

    7 months ago

    Brantford, Canada Extend Communications Full time

    At Extend Communications, we stand for integrity, innovation and initiative. Our experience and expertise extend to a variety of industries such as real estate, small businesses, service companies, corporations and governments. We don’t have a one size fits all strategy. We will customize our services to fit your business needs with our cutting-edge...

  • Customer Service Representative

    7 months ago

    Brantford, Canada Gates Corporation Full time

    At Gates, we welcome challenges, celebrate hard work, and continually seek new talent to join our global company. We are looking for a Customer Service Representative for Brantford ON, who will be reporting to the Product Line / Customer Service Manager. Please review below to see if this might be the right opportunity for you. **Essential Duties &...

  • Customer Service Representative

    6 months ago

    Brantford, Canada Urban Tactical Full time

    **Summary Description**: Reporting to the Office Manager, the Customer Experience Representative (CSR) will action and complete all sales cycle processes, documents and activities supporting the sales and retail teams. The incumbent will work closely with, and provide customer service and administrative support to sales, retail, purchasing, accounting,...

  • Customer Service Representative

    6 months ago

    Brantford, Canada Best Buy Full time

    Are you passionate about working with people and technology? We are hiring immediately for a Customer Service Representative (Cashier), which we call an Omni-Channel Specialist at Best Buy. As a Customer Service Representative (Cashier), you will process our customers’ purchases, returns, trade-ins and more. No experience required, we will equip you with...

  • Customer Service Representative

    2 weeks ago

    Brantford, Canada Staples Full time

    Who we areStaples Canada is on a journey to become the Working and Learning Company. We are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable and passionate, and who enjoy finding solutions. If...

  • Call Center Representative

    6 months ago

    Brantford, Canada ARTURUS Full time

    Job Summary: As a Call Center Representative / Customer Service for our translation services company, you will be responsible for managing customer inquiries, providing information about our translation services, and ensuring a high level of customer satisfaction. **Responsibilities**: Inbound Call Handling: - Answer incoming calls from clients and...

  • Cannabis Customer Service Representative

    7 months ago

    Brantford, Canada Cannabis Supply Company Full time

    **Basic Function**: Under the direction of the Store Manager, the main role of this position is to provide a superior customer service experience to every person that enters the store. You will be responsible for greeting each customer, inquiring about their needs, providing the education they require to make a well-informed purchase. The expectation is that...