Credit and Collections Specialist

1 month ago

Old Toronto, Canada Randstad Canada Full time

We are currently recruiting on behalf of a leading Toronto-based distributor of foodservice packaging for a Credit & Collections Specialist. This position will involve reviewing and monitoring credit sources and credit files of clients. The role includes performing routine credit checks, obtaining supplementary information, and negotiating payment terms with customers under specified guidelines. This is a senior-level position, handling complex issues typically requiring 5 or more years of experience.


Advantages

  1. Competitive salary and benefits package.
  2. Opportunities for professional growth and development.
  3. A supportive and collaborative work environment.
  4. Generous Paid Time Off Package, Pension, and Life Insurance.

Responsibilities

  1. Build and maintain positive relationships with both internal and external customers.
  2. Oversee a specific portfolio of accounts, taking action to ensure timely payment of invoices, recover delinquent receivables, and reconcile payment discrepancies.
  3. Gather necessary information to facilitate payments, including obtaining copies of invoices, proof of delivery, credit memos, and cheque remittance.
  4. Engage in customer contact via phone and email to address payment-related queries.
  5. Distribute and resend customer statements, invoices, and shipping documents upon request.
  6. Process clearing requests promptly to offset customer debits with adjustments, ensuring accurate reconciliation of balances.
  7. Address and resolve billing discrepancies by collaborating with Sales, Customer Service, and the Credit Support Team.
  8. Monitor and approve customer purchase orders, securing payment arrangements on delinquent accounts to prevent shipping delays.
  9. Handle credit card payments and direct payment information to Cash Operations, creating and maintaining Credit Card tokens.
  10. Collect information and documentation needed for Credit Line Increase reviews, working closely with Sales Associates and Underwriting.
  11. Manage documentation and analysis for third-party collection actions or file closures due to delinquency or business closure, including bad debt write-offs.
  12. Inform sales associates and management of any changes in customer operations or trends that might impact sales opportunities, profit, or bad debt exposure.
  13. Maintain accurate and up-to-date files, including Accounts Payable contacts, email addresses, and telephone numbers.
  14. Manage a portfolio valued between $2 Million and $15 Million.
  15. Respond to and distribute trade credit references.
  16. Perform other tasks as requested by the Credit Manager.

Qualifications

  1. Minimum of 5 years of experience in Accounts Receivable/Collections.
  2. B2B experience is an asset but not mandatory.
  3. Proficiency in PC applications, including Microsoft Outlook, Excel, and Word.
  4. Excellent communication skills, both written and oral, with a clear speaking voice.
  5. Strong attention to detail and organizational skills.
  6. Effective time management skills.
  7. Self-starter with the ability to multitask.
  8. Capable of working in a team environment or independently.
  9. High school diploma or equivalent.

Summary

If this job is for you, please contact me at stephen.burke@randstad.ca

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