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Bilingual Credit and Collections Specialist

3 months ago

Toronto, Ontario, Canada Teva Pharmaceuticals Full time

Opportunity Overview

The Accounts Receivable Specialist will provide support to both retail and corporate clients, including intercompany associates within the Canadian operations.
This role is crucial for ensuring prompt payment of outstanding invoices for designated portfolios, aiming to minimize overdue amounts and days outstanding. Additionally, the specialist will offer recommendations for orders placed on credit hold.
The position involves assisting direct customers with credit applications, credit card setups, and resolving issues related to invoices and statements. It also encompasses support for retail customers in processing deductions through credit card applications.
The Accounts Receivable Specialist is tasked with reviewing and resolving deduction balances across customer portfolios. This includes promptly assessing newly deducted claims, gathering necessary documentation when absent, identifying the reasons for deductions, and distributing debits to relevant departments for validation.
Furthermore, the specialist is responsible for submitting requests for credit memos for validated and approved debits within customer portfolios. They will match open deductions with open credit memos or unapplied cash, analyze and reconcile discrepancies, and ensure that timely and effective collection efforts are initiated when a customer deduction is found to be invalid, updating collection efforts in the claims management system.
This role involves internal collaboration with the commercial team and intercompany partners, as well as external interactions with customer accounts payable and receivable departments.

Daily Responsibilities

Maintain accurate accounts receivable records to ensure that aging is current, credits and collections are applied appropriately, and uncollectible amounts are accounted for. Conduct timely reviews and identify newly created deduction claims, obtaining supporting documentation when necessary, and ensuring thorough reviews to confirm the sufficiency of details provided while updating the claims management system in line with current deduction review processes. Direct debit memos to the appropriate departments for research on validity and perform periodic follow-ups to check on resolution status. Ensure comprehensive review and reconciliation of variances deemed invalid and initiate collection efforts, ensuring timely follow-up and effective tracking in the claims management system, escalating aging and problematic disputes as necessary. Perform account maintenance to identify potential credit-to-debit correlations and submit for offset when applicable. Provide timely responses in both English and French to customers, external departments, and management inquiries, ensuring effective communication. Adhere to Teva's Safety, Health, and Environmental policies and Code of Conduct. Demonstrate analytical and technical skills to visualize, articulate, and solve problems, making informed decisions based on available information. Exhibit problem-solving abilities to identify issues and develop effective solutions, taking the initiative to escalate problems when necessary. Display strong organizational and planning skills, being detail-oriented with the ability to manage time effectively and prioritize workload to meet changing demands. Collaborative and organizational skills are essential.

Qualifications and Experience

Required Education / Experience:

Exceptional communication skills in both English and French, written and verbal. Completion of a High School Diploma. A minimum of 3 years of experience in accounts receivable and deduction resolution. Demonstrated attention to detail. Strong interpersonal skills and ability to work in a team. Proficient in Excel. Familiarity with SAP.

Preferred Education/Experience:

Completion of a college degree or higher. Prior experience in the pharmaceutical industry. A minimum of one year of prior accounting experience.