Credit and Collections Specialist

6 days ago

Toronto, Ontario, Canada Ecolab Full time

About the Role:

Ecolab is seeking a skilled professional to provide administrative support to our field sales team in Ontario by managing past due invoice collection, pricing issues, customer inquiries, and other credit-related disputes. This position will be project-based to support and advance the A/R and A/P program for one of Ecolab Canada's largest customer base.

Key Responsibilities:

  • Conduct payment collection of outstanding customer accounts via various channels, including order review, customer A/P portals, and email correspondence.
  • Respond to incoming calls and mail from aligned accounts.
  • Track misaligned payments and ensure reconciliation of credits on customer accounts.
  • Liaise with different departments to support and resolve all credit issues and misalignment.
  • Provide regular updates through reporting, customer statement, and invoicing.
  • Ensure banking and credit information of customers are accurately set up.
  • Utilize strong written and verbal communication skills to effectively communicate in a professional manner to maintain the business relationship while collecting on past due AR.
  • Research and resolve disputes and invoice issues in a timely manner.

Requirements:

  • Post-secondary education required.
  • 2 years of experience working in credit, finance, accounting, customer service, and/or related technical or customer service field.
  • No immigration sponsorship available.

Preferred Qualifications:

  • Bachelor's degree in a finance, accounting, business, or a related field.
  • Intermediate proficiency in Microsoft Excel or Access, or the ability to be trained.
  • Credit/collections experience and/or customer service experience related to large corporate customers.
  • Experience in Microsoft Office (Word, Outlook, and Access).
  • Excellent organizational and time management skills, with ability to manage multiple priorities and meet deadlines.
  • Effective oral and written communication skills.
  • Must have demonstrated initiative and ability to work independently.
  • Self-motivated and both detail and process oriented.
  • Proven analytical and problem-solving skills.
  • Strong critical thinking and decision-making skills.

Ecolab's Commitment to Diversity and Inclusion:

Ecolab is dedicated to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. Our goal is to fully utilize minority, female, and disabled individuals at all levels of the workforce. We will recruit, hire, promote, transfer, and provide opportunities for advancement based on individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.

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