Bilingual Credit and Collections Specialist
3 months ago
Position Overview
The Accounts Receivable Specialist plays a crucial role in managing financial transactions for both retail and corporate clients, including intercompany stakeholders within the Canadian sector.
This role is pivotal in ensuring prompt payment of outstanding invoices for designated portfolios, aiming to minimize overdue accounts and outstanding days. Additionally, the specialist will provide insights regarding orders that are on credit hold.
The Accounts Receivable Specialist will assist direct clients with credit applications, credit card setups, and the resolution of invoice discrepancies and statements. This position also involves supporting retail clients in processing deductions through credit card applications.
The specialist is tasked with reviewing and resolving deduction balances within customer portfolios. This includes timely examination of newly deducted claims, gathering necessary documentation when absent, identifying the reasons for deductions, and forwarding debits to relevant departments for validation.
Furthermore, the specialist is responsible for submitting requests for credit memos for validated and approved debits within customer portfolios. The role also entails matching open deductions with open credit memos or unapplied cash, analyzing and reconciling discrepancies, and ensuring prompt and effective collection actions are initiated when a customer deduction is found to be invalid, while also updating collection efforts in the claims management system.
This position requires collaboration with internal teams, intercompany partners, and external contacts within customer accounts payable and receivable departments.
Daily Responsibilities
Maintain accurate accounts receivable records to ensure that aging reports are current, credits and collections are properly applied, and uncollectible amounts are accounted for. Conduct timely reviews and identification of newly created deduction claims, ensuring sufficient supporting documentation is obtained, and updating the claims management system in line with the current deduction review process. Direct debit memos to the appropriate departments for research on validity and perform periodic follow-ups to track resolution status. Ensure thorough review and reconciliation of discrepancies deemed invalid and initiate collection efforts, maintaining timely follow-up and effective tracking in the claims management system. Escalate aging and problematic disputes as necessary. Perform account maintenance to identify potential credit-to-debit correlations and submit for offset when applicable. Provide prompt responses in both English and French to customers, external departments, and management inquiries, ensuring effective communication. Adhere to Teva's Safety, Health, and Environmental policies as well as the Code of Conduct. Demonstrate analytical and technical skills to visualize, articulate, and resolve issues, making informed decisions based on available information. Exhibit problem-solving abilities to identify challenges and develop effective solutions, taking the initiative to escalate issues when necessary. Show strong organizational and planning skills, with attention to detail and the ability to manage time effectively, prioritizing workload to meet changing demands. Possess collaborative skills and the ability to work well within a team environment.Qualifications and Experience
Required Education / Experience:
Exceptional communication skills in both English and French, both written and verbal. Completion of a High School Diploma. A minimum of 3 years of experience in accounts receivable and deduction resolution. Demonstrated attention to detail and accuracy. Strong interpersonal skills and ability to work collaboratively. Proficient in Excel. Familiarity with SAP.Preferred Education/Experience:
Completion of a college degree or higher. Prior experience in the pharmaceutical industry. A minimum of one year of prior accounting experience.-
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