Payroll Onboarding Manager
4 weeks ago
Payroll Onboarding Manager at Manulife in Hybrid work in Halifax, NS, Canada. This position is open to candidates with a Bachelor's Degree.
Job Responsibility:We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. To help us stand out, we help you step up, because when colleagues are healthy, respected, and meaningfully challenged, we all thrive. Discover how you can grow your career, make an impact, and drive real change with our Winning Team today.
Working Arrangement: Hybrid (in office 3 days per week).
The OpportunityThe Payroll Implementation Manager opportunity is an individual contributor position and contributes to the overall success of John Hancock Retirement by managing the onboarding of the payroll process and payroll interfaces to the John Hancock's Enterprise/TRS platform. They focus on supporting the finalization and transition of implementation payrolls to the online payroll tool and in-force payroll team.
Responsibilities- Manage relationship with the client and client's payroll provider to establish a payroll feed, set up the payroll interface(s) recordkeeping system and confirm integrity of test files sent during conversion.
- Manage internal relationships during conversion with Project Managers, Sales, Relationship Management, and Client Services.
- Participate in internal and external conversion project team meetings.
- Focus on escalated payroll plans and issues that are impacting the implementation timeline and ensure they are resolved before handing off to the in-force payroll team.
- Process payrolls and serve as main payroll contact for “live” clients that have not yet transitioned to the in-force payroll administration team.
- Act in a project manager role and have ownership of in-force plan payroll provider changes.
- Attend training as required to stay current with system and product enhancements and process changes or improvements.
- Assist with procedure development and management.
- Responsibilities may also include completion of new plan set up on the recordkeeping platform.
- US Retirement, Implementation, Payroll Operations or Client Service experience.
- Project Management experience.
- University degree or related experience required.
- Outstanding oral and written communication skills and interpersonal skills.
- Ability to adapt to technology.
- Strong analytical/problem-solving skills.
- Demonstrated ability to work in a team environment.
- Candidate must be detail-oriented resulting in quality work.
- Experience with Microsoft Word, Excel, Salesforce, and AWD.
- A competitive salary and benefits packages.
- A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
- Flexible work policies and strong work-life balance.
- Professional development and leadership opportunities.
Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups, and institutions.
Manulife is an Equal Opportunity Employer.
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