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Payroll Onboarding Specialist
3 months ago
The Payroll Onboarding Manager position at Manulife offers a unique opportunity to contribute to our mission of enhancing customer experiences and colleague satisfaction. This role is suitable for individuals holding a Bachelor's Degree.
Key Responsibilities:As a vital member of our team, you will play a crucial role in ensuring the seamless integration of payroll processes and systems. Your responsibilities will include:
- Establishing and nurturing relationships with clients and their payroll providers to set up payroll feeds and verify the accuracy of test files during the conversion process.
- Collaborating with internal teams, including Project Managers, Sales, and Client Services, to facilitate smooth conversions.
- Participating actively in both internal and external project meetings to ensure alignment and progress.
- Addressing escalated payroll issues that may affect implementation timelines, ensuring timely resolutions.
- Processing payrolls and serving as the primary contact for clients during their transition phase.
- Taking ownership of payroll provider changes and acting in a project management capacity.
- Engaging in ongoing training to remain updated on system enhancements and process improvements.
- Contributing to the development and management of operational procedures.
- Assisting with the setup of new plans on the recordkeeping platform as needed.
We are looking for candidates who possess:
- Experience in US Retirement, Implementation, Payroll Operations, or Client Services.
- Project Management expertise.
- A university degree or equivalent experience.
- Exceptional communication and interpersonal skills.
- The ability to adapt to evolving technologies.
- Strong analytical and problem-solving capabilities.
- A demonstrated ability to thrive in a collaborative environment.
- A detail-oriented mindset that ensures high-quality outcomes.
- Proficiency in Microsoft Word, Excel, Salesforce, and AWD.
At Manulife, we provide:
- Competitive salary and comprehensive benefits packages.
- A clear growth trajectory that encourages skill development and career advancement.
- Flexible work arrangements promoting a healthy work-life balance.
- Opportunities for professional development and leadership training.
Manulife Financial Corporation is a premier international financial services organization dedicated to simplifying decision-making and enhancing lives. We offer a range of financial advice, insurance, and asset management solutions tailored for individuals, groups, and institutions.
Manulife is an Equal Opportunity Employer.
