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Payroll Onboarding Specialist
3 months ago
Payroll Onboarding Manager at Manulife. This role is designed for candidates with a Bachelor's Degree.
Key Responsibilities:As a prominent financial services provider, we are dedicated to simplifying decisions and enhancing the lives of our clients and colleagues globally. Our commitment to fostering a healthy, respectful, and challenging work environment enables us to thrive collectively. Explore how you can advance your career, make a significant impact, and drive meaningful change with our esteemed team.
Work Arrangement: Hybrid (in-office presence required 3 days a week).
The RoleThe Payroll Implementation Manager position is an individual contributor role that plays a vital part in the success of John Hancock Retirement. This role involves overseeing the onboarding of the payroll process and establishing payroll interfaces with John Hancock's Enterprise/TRS platform. The focus is on facilitating the finalization and transition of implementation payrolls to the online payroll tool and the active payroll team.
Responsibilities Include:- Establishing and managing relationships with clients and their payroll providers to create a payroll feed, set up payroll interface recordkeeping systems, and verify the integrity of test files during conversion.
- Collaborating with internal teams during the conversion process, including Project Managers, Sales, Relationship Management, and Client Services.
- Participating in both internal and external conversion project team meetings.
- Addressing escalated payroll plans and issues that may affect the implementation timeline, ensuring resolution before transitioning to the active payroll team.
- Processing payrolls and serving as the primary payroll contact for clients who have not yet transitioned to the active payroll administration team.
- Taking on project management responsibilities and overseeing changes in the active plan payroll provider.
- Engaging in training to remain updated on system and product enhancements, as well as process changes or improvements.
- Assisting in the development and management of procedures.
- Completing new plan setups on the recordkeeping platform may also be part of the responsibilities.
- Experience in US Retirement, Implementation, Payroll Operations, or Client Service.
- Project Management experience is essential.
- A university degree or relevant experience is required.
- Exceptional oral and written communication skills along with strong interpersonal abilities.
- Adaptability to technology is crucial.
- Strong analytical and problem-solving skills.
- Proven ability to work effectively in a team environment.
- Attention to detail resulting in high-quality work is necessary.
- Familiarity with Microsoft Word, Excel, Salesforce, and AWD is advantageous.
- Competitive salary and comprehensive benefits packages.
- Opportunities for growth that encourage you to pursue your passions and acquire new skills.
- Flexible work policies promoting a strong work-life balance.
- Professional development and leadership opportunities.
Manulife Financial Corporation is a leading international financial services group dedicated to helping individuals make informed decisions and improve their lives. We offer financial advice, insurance, and wealth and asset management solutions for individuals, groups, and institutions.
Manulife is an Equal Opportunity Employer.
