Application Production Support

21 hours ago

Montreal, Canada eTeam Full time

Job title:- Application Production Support

Location:- Montreal, QC

Duration:- 12 Months (Hybrid)

Pay rate: $75/hr - $80/hr without any benefits

Mission And Objectives

  • The APS Analyst (“Analyst”) is responsible and accountable for daily support and health of the production environment for multiple applications in the APS Functions portfolio.
  • Such tasks include change, user request, incident, and problem management for the department. As required, functional support and user setup may be performed.
  • The Analyst shall serve on a team which acts as the first point-of-contact (Level 1 and 2): the role will be to receive, to record, and to understand issues, to fix known issues, suggest improvements, route unknown issues to Level 3 support staff, and to then communicate the resolution to the requestor. Assist the user community to resolve technical issues. Coverage during weekend and off-hours are on an "as needed" basis. The position will be required to work off normal working hours.

Main Responsibilities

Level 1 and 2 Support

  • Active monitoring of production activities
  • Perform remediation steps when required
  • Interface with external IT communities to resolve incidents
  • Work with development community for Level 3 incident escalations
  • Log work and effort in support tracking application and work with team and management to reduce recurring issues
  • Available for after-hours support activities, when necessary

Change and Request Management

  • Responsible and accountable for changes to the production environment for NAR applications
  • Work with development community for release prioritization
  • Ensure that requests for change adhere to Group and Department Policies
  • Available for after-hours and/or weekend change activities, when necessary

Reporting & Special Projects

  • Participate in project elaboration phases to ensure application production team is aware of upcoming changes, and the team has required skills for supporting changes post-release
  • Regular reporting to line manager for prioritization and escalation
  • Conduct and participate in meetings with related communities
  • Perform control result analysis and reporting and take up corrective actions as needed
  • As required, take up project management responsibilities for special projects

Requirements

Training and occupational experience

  • Support role experience required ( >5 years’ experience)
  • Experience in Banking / Financial sector preferred
  • Knowledge Core Banking applications and/or data warehousing preferred
  • DevOps knowledge will be an advantage

Essential Specific Requirements

  • Strong database skills (Oracle, MS SQL)
  • Unix/Linux hands on experience with knowledge of day to day commands
  • Scripting experience (Shell, powershell, …_)
  • Scheduling tools (Autosys)
  • Monitoring tools (Sysload, Geneos)
  • Collaboration Frameworks (SharePoint)
  • File transfer protocols
  • Prior experience in a banking environment will be an advantage

Skills And Behaviours

  • Strong communication skills (written and verbal)
  • Good organizational skills
  • Basic office software literacy (Microsoft Office, etc.)
  • Professional attitude and good interpersonal behavior
  • Autonomy and adaptability; must be able to take initiative and be proactive
  • Global financial products knowledge, a plus
  • Project management skills, a plus

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