Application Production Support Analyst
1 week ago
MAIN RESPONSIBILITIES
Level 1 and 2 Support
· Active monitoring of production activities
· Perform remediation steps when required
· Interface with external IT communities to resolve incidents
· Work with development community for Level 3 incident escalations
· Log work and effort in support tracking application and work with team and management to reduce recurring issues
· Available for after-hours support activities, when necessary
Change and Request Management
· Responsible and accountable for changes to the production environment for NAR applications
· Work with development community for release prioritization
· Ensure that requests for change adhere to Group and Department Policies
· Available for after-hours and/or weekend change activities, when necessary
Reporting & Special Projects
· Participate in project elaboration phases to ensure application production team is aware of upcoming changes, and the team has required skills for supporting changes post-release
· Regular reporting to line manager for prioritization and escalation
· Conduct and participate in meetings with related communities
· Perform control result analysis and reporting and take up corrective actions as needed
· As required, take up project management responsibilities for special projects
REQUIREMENTS
TRAINING AND OCCUPATIONAL EXPERIENCE
Ø Support role experience required ( >5 years’ experience)
Ø Experience in Banking / Financial sector preferred
Ø Knowledge Core Banking applications and/or data warehousing preferred
Ø DevOps knowledge will be an advantage
ESSENTIAL SPECIFIC REQUIREMENTS
Ø Strong database skills (Oracle, MS SQL)
Ø Unix/Linux hands on experience with knowledge of day to day commands
Ø Scripting experience (Shell, powershell, …_)
Ø Scheduling tools (Autosys)
Ø Monitoring tools (Sysload, Geneos)
Ø Collaboration Frameworks (SharePoint)
Ø File transfer protocols
Ø Prior experience in a banking environment will be an advantage
SKILLS AND BEHAVIOURS
Ø Strong communication skills (written and verbal)
Ø Good organizational skills
Ø Basic office software literacy (Microsoft Office, etc.)
Ø Professional attitude and good interpersonal behavior
Ø Autonomy and adaptability; must be able to take initiative and be proactive
Ø Global financial products knowledge, a plus
Ø Project management skills, a plus
-
Application Production Support Analyst
1 month ago
Montreal, Quebec, Québec, Canada Sky Systems, Inc. Full timeApplication Production Support AnalystMontreal, QC - On-site 50% of the time including on Mondays or Fridays and as of January 2025, 3 days a week. Possibility to be "on call” sometime, weekend schedule (on rotation) and work hours between 7:30AM and 7:30PM (divided in 3 shifts)Long-term contractMAIN RESPONSIBILITIESLevel 1 and 2 SupportActive monitoring...
-
Application Support Analyst
1 month ago
Montreal, Quebec, Québec, Canada SPECTRAFORCE Full timeApplication Support Analyst 12M contract (Potential of extension after 12 months/conversion)Montréal QC H3A 2A6 (Hybrid – 50% REMOTE)Mission and objectives:The APS Analyst (“Support Analyst”) is responsible and accountable for daily support and health of the production environment for multiple applications in ALMT APS.Such tasks include change, user...
-
Application Production Support
4 weeks ago
Montreal, Quebec, Québec, Canada Infotree Global Solutions Full timeJob Role:: Application Production Support OMRDuration:: 12 Months with possibility of extensionLocation::Montreal, QC The APS Analyst (“Support Analyst”) is responsible and accountable for daily support and health of the production environment for multiple applications in ALMT APS. Such tasks include change, user request, incident, and problem management...
-
Application Support Analyst
2 months ago
Montreal, Quebec, Québec, Canada QUANTEAM - North America Full timeAbout the Company:As the founding entity of RAINBOW PARTNERS, Quanteam is a consulting firm specializing in Banking, Finance, and Financial Services. Guided by our core values of closeness, teamwork, diversity, and excellence, our team of 1,000 expert consultants, representing 35 different nationalities, collaborates across 10 international offices: Paris,...
-
Application Support Analyst
7 days ago
Montreal, Quebec, Québec, Canada QUANTEAM - North America Full timeAbout the Company:As the founding entity of RAINBOW PARTNERS, Quanteam is a consulting firm specializing in Banking, Finance, and Financial Services. Guided by our core values of closeness, teamwork, diversity, and excellence, our team of 1,000 expert consultants, representing 35 different nationalities, collaborates across 10 international offices: Paris,...
-
Application Support Analyst
1 week ago
Montreal, Quebec, Québec, Canada enableIT Full timeApplication Support Analyst required for a leading international provider of banking & financial services, with head offices based in downtown Montreal.Key Tasks:Support banking applications for offices based in New York & EuropeRespond and script SQL queries in an efficient and responsive mannerEnsure to operate the services in compliance with the security...
-
Production Support Analyst
1 week ago
Montreal, Quebec, Québec, Canada Synechron Full timeNous sommesSynechron est un cabinet de conseil leader mondial en transformation numérique, axé sur les services financiers et les organisations technologiques. Nos spécialités incluent l'intelligence artificielle de bout en bout, le conseil, le numérique, le cloud & DevOps, les données et l'ingénierie logicielle. Nos 13 FinLabs servent de hubs...
-
Application Production support
1 month ago
Montreal, Quebec, Québec, Canada eTeam Full timeJob title:- Application Production SupportLocation:- Montreal, QCDuration:- 12 monthsPay rate: $52/hr - $55/hr without any benefitsSunday to Friday 12:00 AM to 09:00 PM /// Weekend Shift Sunday rotational once to twice a month.Job Responsibilities:-The primary purpose of the job is to ensure day-to-day quality of service of live applications to end-users by...
-
Production support
7 days ago
Montreal, Quebec, Québec, Canada QUANTEAM - North America Full timeAbout the Company: As the founding entity of RAINBOW PARTNERS, Quanteam is a consulting firm specializing in Banking, Finance, and Financial Services. Guided by our core values of closeness, teamwork, diversity, and excellence, our team of 1,000 expert consultants, representing 35 different nationalities, collaborates across 10 international offices: Paris,...
-
Entry Level Healthcare Application Analyst
4 weeks ago
Montreal, Quebec, Québec, Canada Optimum Healthcare IT Full timeEntry Level Healthcare IT AnalystStart Your Career in Healthcare Information Technology Today!Getting your first job can be difficult when employers want experience, but to gain that experience, you need your first job. We bridge the gap between your education and professional career by helping you gain the experience and training you need within the...
-
Application Support Specialist
1 week ago
Montreal, Quebec, Québec, Canada LevelUP HCS Full timeApplication Support Specialist As an Application Support Specialist, you’ll play a critical role in ensuring seamless operation and support for proprietary trading systems and assisting traders in a fast-paced, high-stakes environment. This role combines technical troubleshooting, software deployment, configuration, and proactive system monitoring....
-
Business Analyst
3 months ago
Montreal, Quebec, Québec, Canada IPH Limited Full timeThe RoleWe are seeking an exceptional Business Analyst to join our dynamic team at IPH Limited in Toronto, Ottawa and/or Montreal.As a Business Analyst, you will focus on managing and evolving our software products, both COTS-based and internally developed. You will partner with stakeholders to identify system deficiencies, areas for automation, and process...
-
Montreal, Quebec, Québec, Canada Recochem Inc. Full timeEnglish version will follow: Résumé du poste:Nous sommes à la recherche d’un analyste de soutien senior hautement qualifié et expérimenté pour SAP ECC 6 avec une spécialisation dans un ou plusieurs des modules suivants : SD/GTS (Ventes et distribution/Global Trade Services), MM/PP (Gestion des matériaux/Planification de la production), SRM (Gestion...
-
Director, Business Applications
1 month ago
Montreal, Quebec, Québec, Canada Stella-Jones Full timeStella-Jones is North America's leading producer of industrial pressure-treated wood products. Responding to the vital infrastructure needs of our economy, we manufacture and distribute railway ties, utility poles, residential lumber and industrial wood products across the continent. The Company’s common shares are listed on the Toronto Stock Exchange...
-
IT Business Analyst
3 days ago
Montreal, Quebec, Québec, Canada QUANTEAM - North America Full timeAbout the Company:As the founding entity of RAINBOW PARTNERS, Quanteam is a consulting firm specializing in Banking, Finance, and Financial Services. Guided by our core values of closeness, teamwork, diversity, and excellence, our team of 1,000 expert consultants, representing 35 different nationalities, collaborates across 10 international offices: Paris,...
-
Technical Business Analyst
1 week ago
Montreal, Quebec, Québec, Canada LanceSoft, Inc. Full timeLocation: Montreal (day 1 onboarding onsite - hybrid work model with onsite presence required 3x/week in office)Senior Technical Business AnalystPosition Description:This role is part of the Financial Advisor Monitoring and Registration Department, within NFRT. This team supports the Risk and Compliance divisions with tools and applications to assist them...
-
Application Specialist
7 days ago
Montreal, Quebec, Québec, Canada LevelUP HCS Full timeApplication Support SpecialistNeeds to be proficient in French and EnglishAs an Application Support Specialist, you will be pivotal in maintaining the smooth operation of proprietary trading systems and providing support to traders in a high-pressure, fast-paced setting. This position involves technical troubleshooting, deploying and configuring software,...
-
Product Manager
3 days ago
Montreal, Quebec, Québec, Canada Opusing LLC Full timeTerm of Mandate: 12 MonthsWorking Mode: Hybrid (2 days/week in person are required)Language: FrenchJob DescriptionWe are looking for a Product Manager for one of our clients. The selected person will be integrated into their data and analytics asset modernization project for marketing campaigns and personalized advice.Main Responsibilities• Implement the...
-
Analyste fonctionnel
1 week ago
Montreal, Quebec, Québec, Canada Vaco Full timeDescription: Télétravail: Hybride 40% (2 jours par semaine) - préférable Bilinguisme: Français: obligatoire. Anglais: atoutMissions de poste : -Comprendre les enjeux d'affaires, identifier et analyser les besoins des clients et partenaires d'affaires, documenter les requêtes et préparer des recommandations permettant de concevoir ou...
-
Senior Business Analyst
7 days ago
Montreal, Quebec, Québec, Canada Orion Innovation Full timeJob Title: Business Analyst – Legacy Systems and RF OperationsLocation: Verdun, QuebecType: HybridJob Description:A client of ours is seeking a seasoned Business Analyst with extensive experience in legacy systems and Radio Frequency (RF) operations. The successful candidate will play a pivotal role in bridging the gap between our software development...