Application Production Support

3 days ago


Montreal, Canada eTeam Full time

Job title:- Application Production Support

Location:- Montreal, QC

Duration:- 12 Months (Hybrid)

Pay rate: $75/hr - $80/hr without any benefits

Mission And Objectives

  • The APS Analyst (“Analyst”) is responsible and accountable for daily support and health of the production environment for multiple applications in the APS Functions portfolio.
  • Such tasks include change, user request, incident, and problem management for the department. As required, functional support and user setup may be performed.
  • The Analyst shall serve on a team which acts as the first point-of-contact (Level 1 and 2): the role will be to receive, to record, and to understand issues, to fix known issues, suggest improvements, route unknown issues to Level 3 support staff, and to then communicate the resolution to the requestor. Assist the user community to resolve technical issues. Coverage during weekend and off-hours are on an "as needed" basis. The position will be required to work off normal working hours.

Main Responsibilities

Level 1 and 2 Support

  • Active monitoring of production activities
  • Perform remediation steps when required
  • Interface with external IT communities to resolve incidents
  • Work with development community for Level 3 incident escalations
  • Log work and effort in support tracking application and work with team and management to reduce recurring issues
  • Available for after-hours support activities, when necessary

Change and Request Management

  • Responsible and accountable for changes to the production environment for NAR applications
  • Work with development community for release prioritization
  • Ensure that requests for change adhere to Group and Department Policies
  • Available for after-hours and/or weekend change activities, when necessary

Reporting & Special Projects

  • Participate in project elaboration phases to ensure application production team is aware of upcoming changes, and the team has required skills for supporting changes post-release
  • Regular reporting to line manager for prioritization and escalation
  • Conduct and participate in meetings with related communities
  • Perform control result analysis and reporting and take up corrective actions as needed
  • As required, take up project management responsibilities for special projects

Requirements

Training and occupational experience

  • Support role experience required ( >5 years’ experience)
  • Experience in Banking / Financial sector preferred
  • Knowledge Core Banking applications and/or data warehousing preferred
  • DevOps knowledge will be an advantage

Essential Specific Requirements

  • Strong database skills (Oracle, MS SQL)
  • Unix/Linux hands on experience with knowledge of day to day commands
  • Scripting experience (Shell, powershell, …_)
  • Scheduling tools (Autosys)
  • Monitoring tools (Sysload, Geneos)
  • Collaboration Frameworks (SharePoint)
  • File transfer protocols
  • Prior experience in a banking environment will be an advantage

Skills And Behaviours

  • Strong communication skills (written and verbal)
  • Good organizational skills
  • Basic office software literacy (Microsoft Office, etc.)
  • Professional attitude and good interpersonal behavior
  • Autonomy and adaptability; must be able to take initiative and be proactive
  • Global financial products knowledge, a plus
  • Project management skills, a plus



  • Montreal, Canada eTeam Full time

    Job title:- Application Production Support Location:- Montreal, QC Duration:- 12 Months (Hybrid) Pay rate: $75/hr - $80/hr without any benefits Mission And Objectives The APS Analyst (“Analyst”) is responsible and accountable for daily support and health of the production environment for multiple applications in the APS Functions portfolio. Such...


  • Montreal, Canada US Tech Solutions Full time

    p>Montreal, QC, Canada 40% Remote Contract Starts 10/17/2024Job DescriptionBusiness Overview:The IT Application Production Support Team Investment Funds Services is part of the Information Technology Group, which works simultaneously on a wide range of projects arising from business, strategic initiatives, regulatory changes, and reengineering of existing...


  • Montreal, Canada BNP Paribas Full time

    In a changing world, unprecedented challenges require unmatched talent. Join one of Montreal’s Top Employers in 2024. We are a dynamic and growing organization having its main establishment located in downtown Montreal and part of a leading international banking institution fully committed to building a more sustainable future. Note that the position may...


  • Montreal, Quebec, G4F, CA eTeam Full time

    Job title:- Application Production SupportLocation:- Montreal, QCDuration:- 12 Months (Hybrid)Pay rate: $75/hr - $80/hr without any benefits Mission And ObjectivesThe APS Analyst (“Analyst”) is responsible and accountable for daily support and health of the production environment for multiple applications in the APS Functions portfolio.Such tasks include...


  • Montreal, Canada KYYBA Inc Full time

    MAIN RESPONSIBILITIES Level 1 and 2 Support· Active monitoring of production activities· Perform remediation steps when required· Interface with external IT communities to resolve incidents· Work with development community for Level 3 incident escalations· Log work and effort in support tracking application and work with team and management to reduce...


  • Montreal, Quebec, Canada US Tech Solutions Full time

    Job Summary">We are seeking an experienced Application Production Support Specialist to join our team at US Tech Solutions. This role is a critical position within our organization, and we need someone with strong technical skills and excellent problem-solving abilities.">About the Role">The primary purpose of this job is to ensure the day-to-day quality of...


  • Montreal, Quebec, Canada KYYBA Inc Full time

    Job DescriptionWe are seeking a highly skilled Production Support Specialist to join our team at KYYBA Inc.This role is responsible for providing expert-level support for our production applications, ensuring their stability and performance. The successful candidate will have a strong background in application maintenance, incident management, and change...


  • Montreal, Quebec, Québec, Canada KYYBA Inc Full time

    MAIN RESPONSIBILITIES Level 1 and 2 Support· Active monitoring of production activities· Perform remediation steps when required· Interface with external IT communities to resolve incidents· Work with development community for Level 3 incident escalations· Log work and effort in support tracking application and work with team and management to reduce...


  • Montreal, Quebec, Canada LevelUP HCS Full time

    Job Description:We are seeking a highly skilled Application Support Specialist to join our team at LevelUP HCS. This role involves providing exceptional production support, deploying and configuring software, and conducting proactive system monitoring to prevent potential issues.About the Role:Delivering exceptional production support and resolving technical...


  • Montreal, Canada LevelUP HCS Full time

    Application Support Specialist As an Application Support Specialist, you’ll play a critical role in ensuring seamless operation and support for proprietary trading systems and assisting traders in a fast-paced, high-stakes environment. This role combines technical troubleshooting, software deployment, configuration, and proactive system monitoring....


  • Montreal, Quebec, Canada Scania Production Nederland Full time

    Découvrez notre PropositionNous sommes actuellement à la recherche d'un professionnel expérimenté pour occuper le poste de Chef de Département Production au sein de Groupe PARIMA. Description du PostePour ce poste, nous recherchons une personne qui possède les compétences nécessaires pour gérer efficacement le département de...


  • Montreal, Quebec, Canada Speculative Application Full time

    Company Overview: Première Moisson is a leading bakery, patisserie and charcuterie products manufacturer with over 20 bakeries in Quebec and Ontario. We employ more than 1,200 people and are committed to providing exceptional customer service.Salary: A competitive salary with rapid and continuous progression according to experience, estimated to be around...


  • Montreal, Canada Soho Square Solutions Full time

    This side Nidhi from Soho Square solution , we have a below opening from our client , please share your resume if interested and available for the opportunity.Position Title :Application Support Analyst (Intermediate)ContractMontreal , QuebecYour day-to-day responsibilities include, but are not limited to the following:SAS support and act as Admin when...


  • Montreal, Canada Soho Square Solutions Full time

    This side Nidhi from Soho Square solution , we have a below opening from our client , please share your resume if interested and available for the opportunity. Position Title :Application Support Analyst (Intermediate) Contract Montreal , Quebec Your day-to-day responsibilities include, but are not limited to the following: SAS support and act as Admin when...


  • Montreal, Canada Soho Square Solutions Full time

    This side Nidhi from Soho Square solution , we have a below opening from our client , please share your resume if interested and available for the opportunity.Position Title :Application Support Analyst (Intermediate)ContractMontreal , QuebecYour day-to-day responsibilities include, but are not limited to the following:SAS support and act as Admin when...


  • Montreal, Quebec, Québec, Canada QUANTEAM - North America Full time

    About the Company:As the founding entity of RAINBOW PARTNERS, Quanteam is a consulting firm specializing in Banking, Finance, and Financial Services. Guided by our core values of closeness, teamwork, diversity, and excellence, our team of 1,000 expert consultants, representing 35 different nationalities, collaborates across 10 international offices: Paris,...


  • Montreal, Quebec, Québec, Canada LevelUP HCS Full time

    Application Support Specialist As an Application Support Specialist, you’ll play a critical role in ensuring seamless operation and support for proprietary trading systems and assisting traders in a fast-paced, high-stakes environment. This role combines technical troubleshooting, software deployment, configuration, and proactive system monitoring....


  • Montreal, Canada Quantum World Technologies Inc. Full time

    Role: Production SupportLocation: Montreal, Canada (Hybrid)Job Type: Contract Summary: Production Support with experience in Cloud Technologies/Migration and some presentation prep skills Both app support and batch support Java/Perl/Python Should be good in RDBMS/SQL Job description: Operations Production Management department Required experienceBachelor...

  • All Store Manager

    3 months ago


    Montreal, Canada Speculative Application Full time

    Première Moisson manufactures and sells bakery, patisserie and charcuterie products using an artisanal approach and wholesome ingredients. We employ over 1,200 people and have more than 20 bakeries in Quebec and Ontario.We are currently looking for a Store Manager.You will be responsible for the smooth running of all store operations, optimizing store...


  • Montreal, Canada Quantum World Technologies Inc. Full time

    Role: Production Support Location: Montreal, Canada (Hybrid) Job Type: Contract Summary: Production Support with experience in Cloud Technologies/Migration and some presentation prep skills Both app support and batch support Java/Perl/Python Should be good in RDBMS/SQL Job description: Operations Production Management department Required...