Application Support Analyst

3 days ago

Montreal, Canada Sii Full time

Description:

About the team:

The aim of Global Banking Technology & Operations (GBTO) Canada is to deliver day-to-day services to bank investment and corporate bank units and their clients to accelerate their transformation. GBTO differentiates itself from competitors with the pace of the agile transformation delivered, spreading the technology and data culture, shortening the decision-making process, and adopting a true industrial approach, leveraging on different teams either transversal or aligned to the different sub business units.

Our team is focused on the development and operations of accounting IT systems for regulatory, management, and performance monitoring purposes. We align both with local (America) and global business lines within the Global Banking and Investor Solutions section of the group. We are part of a family of services linked to Finance, Risk, and Management.

Our current ambitions are to constantly improve the systems used by our business partners, migrate legacy applications to a public cloud architecture and promote the growth and adoption of in-house data science platforms. There are also opportunities to get involved with "Great Place to Work" initiatives, as well as interest-driven efforts and activities within the Montréal Service Center.

What will be your day-to-day?

Primary tasks related to the Functional Application Support Analyst role include but are not limited to:

  • A hands-on functional support analyst, responding to users’ requests, analyzing functional processes related to technical investigations, working with BA’s and developers for testing and homologation.

Main responsibility is to be a Point of Contact in AMER for one or more functional lines with respect to users/project requests.

Summary of responsibilities:

  • Study and analyze functional requirements, functional issues and bugs, processes in fixed income, equities, securities, and processing domains.
  • Coordinate solution workshops, document requirements with BA’s and developers.
  • Coordinate with users to produce comprehensive test plans and develop user signoff criteria. Hands-on involvement in analysis and documentation of testing results and review with end-users.
  • Ability to work in a group, solve/address problems at the root, highlight potential issues/improvements.
  • Provide rapid resolution to functional and technical issues and report incidents to the appropriate chain of command. End-users include: Traders, Sellers, Auditors, Middle Office.
  • Solve functional problems in a complex financial environment, with varied applications and regional and/or global architectures. Multi-tasking environments.
  • Provide functional and technical expertise (log analysis) to produce and promote quality and sustainable solutions. Define and maintain the application support guide.
  • Communicate with users in connection with application failures.
  • Liaise with teams from New York, Paris, and BLR.
  • Understand the regulated environment and the constraints of client activity.
  • Perform homologation/post-deployment testing of new releases (quality assurance).
  • Respond to the user within a set timeframe depending on the severity of the problem, document and track (case study, issues, impact studies, action plan).
  • Timely communication of project production and status to the client and IT management.
  • Effective oral and written communication with various audiences and at appropriate levels.
  • Collaboration with the global support team (Paris/Asia) to ensure quality support for end-users.

Profile:

Skills and qualifications:

Technical skills:

Required:

  • 2+ years Excel, Word, Microsoft Power Point.
  • 2+ years SQL Server.
  • Unix, Linux, and Windows server environment.
  • Knowledge in programming.
  • Autosys.
  • Prior work experience.

Additional requirement:

  • Minimum of 2 years as an application support analyst (financial industry).

Education:

  • Bachelor's in Computers/Engineering/Finance or other related university degree.

Work Schedule:

  • Availability for on-call (night/weekend).

Language:

  • Ability to communicate in English, both orally and in writing, is a requirement as the person in this position will need to collaborate regularly with colleagues and partners in the United States.

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