Application Production Support Analyst

1 week ago

Montreal, Canada KYYBA Inc Full time

MAIN RESPONSIBILITIES

Level 1 and 2 Support

· Active monitoring of production activities

· Perform remediation steps when required

· Interface with external IT communities to resolve incidents

· Work with development community for Level 3 incident escalations

· Log work and effort in support tracking application and work with team and management to reduce recurring issues

· Available for after-hours support activities, when necessary

Change and Request Management

· Responsible and accountable for changes to the production environment for NAR applications

· Work with development community for release prioritization

· Ensure that requests for change adhere to Group and Department Policies

· Available for after-hours and/or weekend change activities, when necessary

Reporting & Special Projects

· Participate in project elaboration phases to ensure application production team is aware of upcoming changes, and the team has required skills for supporting changes post-release

· Regular reporting to line manager for prioritization and escalation

· Conduct and participate in meetings with related communities

· Perform control result analysis and reporting and take up corrective actions as needed

· As required, take up project management responsibilities for special projects

REQUIREMENTS

TRAINING AND OCCUPATIONAL EXPERIENCE

Ø Support role experience required ( >5 years’ experience)

Ø Experience in Banking / Financial sector preferred

Ø Knowledge Core Banking applications and/or data warehousing preferred

Ø DevOps knowledge will be an advantage

ESSENTIAL SPECIFIC REQUIREMENTS

Ø Strong database skills (Oracle, MS SQL)

Ø Unix/Linux hands on experience with knowledge of day to day commands

Ø Scripting experience (Shell, powershell, …_)

Ø Scheduling tools (Autosys)

Ø Monitoring tools (Sysload, Geneos)

Ø Collaboration Frameworks (SharePoint)

Ø File transfer protocols

Ø Prior experience in a banking environment will be an advantage

SKILLS AND BEHAVIOURS

Ø Strong communication skills (written and verbal)

Ø Good organizational skills

Ø Basic office software literacy (Microsoft Office, etc.)

Ø Professional attitude and good interpersonal behavior

Ø Autonomy and adaptability; must be able to take initiative and be proactive

Ø Global financial products knowledge, a plus

Ø Project management skills, a plus

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