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Operations Officer

2 months ago

Saint John, Canada Prime Hires Full time

Title: Bilingual Operations Officer

Contract: 07/22/2024 to 01/22/2025

Pay: $25/hr.

Location: Saint John, New Brunswick


SUMMARY OF DAY-TO-DAY RESPONSIBILITIES:


• Execute transactions accurately, on time and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs)

• Refer or escalate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained

• Understand internal and industry regulations and trends, remain informed of emerging issues and apply appropriate due diligence in adherence with operating policies/procedures

• Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate

• Support the timely and accurate completion of business processes

• Actively review internal processes/activities and provide ideas for process improvement

• Investigate and escalate non-standard or high-risk activities as appropriate

• Adhere to enterprise frameworks and methodologies that relate to operations activities for own area (e.g. Anti-Money Laundering, Business Continuity Management)

• Be knowledgeable of and comply with Bank Code of Conduct


MUST HAVE:

Bilingual/French Speaker required.

Operations experience

Admin experience

Client facing experience.

MS Office Suite


We thank you for your interest in the position, however, only those who are qualified will be contacted

Inclusion and Equal Opportunity Employment

Our client is an equal opportunity employer committed to diversity and inclusion; creating an inclusive environment where all team members and clients feel like they belong. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Native American status or any other legally-protected factors. We seek applicants with a wide range of abilities, and we provide an accessible candidate experience; accommodations during the application process are available upon request.