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TDI Operations Officer III

2 months ago

Saint John, Canada TD Bank Full time

Work Location:CanadaHours:35Line of Business:TD Insurance

Pay Details:

We're committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role.

Job Description:

Department Overview

TD Insurance is part of TD Bank Group, one of Canada's largest financial institutions. TD Insurance helps protect clients from the 'accidents of life' with a wide range of products including credit protection, life, health, travel, home and auto insurance. With more than three million clients, TD Insurance authorized products and services are available online, over the phone, and through a network of more than 1,000 TD Canada Trust branches.
In Canada, we have two lines of business, General Insurance and Life and Health. Our General Insurance business is one of the top home and auto insurance groups in Canada and the national leader in group insurance and affinity marketing. Our Life and Health business is the number one provider of critical illness insurance and direct life and health insurance in Canada.
At TD Insurance, we are committed to fostering an inclusive, accessible environment. With a Canada-wide workforce of over 4,000 employees and offices in Atlantic Canada, Quebec, Ontario and Alberta, our company is always growing and can help you to grow. TD Insurance offers a stable and dynamic work environment where talent is appreciated, and professional development is taken seriously. More than just a job, we offer rewarding careers.

Job Description

The Operations Officer III provides a broad range of operational support and performs general to specialized transactions and/or other processing activities for own Operations function. The incumbent of this role communicates with partners in a professional manner, demonstrating clear understanding of customers / partners needs and TDI products and processes.

Accountabilities include:

CUSTOMER

  • Execute transactions accurately, on time and in line with established guidelines / procedures while adhering to formal or informal Service Level Agreement(s) (SLAs)

  • Refer or escalate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function / partner to facilitate resolution and ensure that service quality is maintained

  • Identify opportunities to improve service delivery and support process improvement initiatives

  • Support partners with incoming transactions, validating information as needed to perform adjustments within authority levels

  • Develop and maintain working relationships with customers, partners and vendors including responding to questions and / or concerns in an effective and timely manner

SHAREHOLDER

  • Complete assigned workload to meet SLA requirements for service and productivity

  • Understand internal and industry regulations, remain informed of emerging issues and apply appropriate due diligence in adherence with operating policies / procedures

  • Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate

  • Support the timely and accurate completion of business processes including completing and recording transactions for either the organization or customers

  • Actively review internal processes / activities and provide ideas for process improvement

  • Investigate and escalate non-standard or high-risk activities as appropriate

  • Adhere to enterprise frameworks and methodologies that relate to operations activities for own area (e.g. Anti-Money Laundering, Business Continuity Management)

  • Be knowledgeable of and comply with Bank Code of Conduct

EMPLOYEE / TEAM

  • Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork

  • Ensure the timely communication of issues / points of interest

  • Support the team by actively building operations knowledge, think critically about processes and opportunities for improvement, share ideas and transfer knowledge within the team and business unit

  • Participate in personal performance management and development activities, including cross training within own team

  • Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities

  • Contribute to a fair, positive and equitable environment that supports an inclusive and diverse workforce

  • Act as a brand ambassador for the function and the bank, both internally and / or externally

BREADTH & DEPTH:

  • Works within moderately defined guidelines and/or is responsible for activities involving multiple steps, systems, and jurisdictions

  • Transactions and activities require working knowledge across a function specific product shelf, processes or systems and where transactions could be characterized by moderate to high volatility

  • Uses judgement and understanding of process/policy risk when recommending exceptions outside general practices or guidelines

  • Transactions are characterized by moderate risk/financial impact

  • Low to moderate decision-making authority within defined parameters

  • Identifies and resolves issues within authority on processes or transactions or escalates internally as required

  • Generally interacts with internal partners and/or external customers for functions performed May provide process / policy guidance to others (e.g. within team, internal partners)

  • Focus of work spans from daily, weekly to monthly activities

  • Requires solid knowledge of the business unit and operational functions for the business area supported as well as regulatory issues/requirements for jurisdictions supported

  • Generally reports to a Team Manager

Job Requirements

EXPERIENCE AND / OR EDUCATION

  • Undergraduate degree/ college diploma preferred and/or

  • 1+ years relevant experience

Who We Are

As part of TD Bank Group, one of Canada's largest financial institutions, at TD Insurance, we care for Canadian families, making it easy to get the best advice, protection, and support in their moments of need, always.

TD Insurance offers a wide range of products, including General Insurance and Life and Health. More than four million customers count on us.

As the largest direct to consumer insurer in Canada, we are always innovating and providing exciting and rewarding career opportunities for our Canada-wide workforce.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:

We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process

We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you

Language Requirement:

N/A.