Operations Officer

2 months ago

Saint John, Canada Randstad Canada Full time
Are you bilingual in French? Are you looking to gain experience within a top 5 bank? Do you have excellent operations and admin experience? If so, this would be a great opportunity for you

Our client, a top 5 bank, is looking for an Operations Officer for a 6 month contract in Saint John. This is a Hybrid role, onsite twice a week. There is a high possibility of contract extension and conversion to full time opportunity.
Pay rate: $19.00 / Hour
Working Hours: Monday-Friday, 9-5pm

Advantages
●Gain experience within a top 5 bank
●Potential for contract extension and conversion
●Earn a competitive rate within the industry

Responsibilities
As an Operations Officer, your duties will include but not limited to:
●Executing transactions accurately
●Referring or escalating processing or operational issues as needed based on a solid understanding of the issue
●Identifying opportunities to improve service delivery
●Supporting partners with incoming transactions
●Interacting with partners by responding to requests in an effective and timely manner
●Prioritizing and manage own workload to meet Service Level Agreement
●Understanding internal and industry regulations and trends
●Exercising discretion in managing correspondence
●Supporting the timely and accurate completion of business processes
●Reviewing internal processes/activities and provide ideas for process improvement
●Investigating and escalate non-standard or high-risk activities as appropriate
●Adhering to enterprise frameworks and methodologies
●Complying with Bank Code of Conduct
●Participating fully as a member of the team
●Actively building operations/business services knowledge
●Participating in personal performance management and development activities
●Keeping others informed and up to date about the status/progress of projects
●Contributing to a fair, positive and equitable environment that supports a diverse workforce
●Acting as a brand ambassador for the Shared Services department and the bank
●Working within generally defined guidelines
●Identifying issues and resolving or escalating internally as required
●Interacting with internal partners and external customers

Qualifications
●Bilingual/French Speaker required.
●Operations experience
●Admin experience
●Client facing experience.
●MS Office Suite

Summary
Interested in the Operations Officer role in Saint John? Apply online today
Candidates moving to the next step of the recruitment process will be contacted.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

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