Business Technology Analyst

2 weeks ago

Toronto, Ontario, Canada Cassels Brock & Blackwell LLP Full time
Company Overview
Cassels Brock & Blackwell LLP is a leading national law firm that serves the transaction, advocacy, and advisory needs of Canada's most dynamic business sectors. Our organization has one of the largest business law practices in the country, providing services to multinational, national, and mid-market clients from our offices in Toronto, Vancouver, and Calgary.

Salary
We offer competitive compensation, including Extended Health & Dental Care.

About the Role
The Senior Endpoint Analyst will be responsible for implementing and supporting desktop image, corporate end-point technologies, and software updates. This role requires a team-oriented approach, the ability to work with people at all levels of responsibility within the firm, and a willingness to accommodate a flexible work schedule and on-call responsibilities.

Key Responsibilities
* Participating in the development of IT policies and procedures to ensure system integrity and security
* Creating and supporting Windows desktop image in Microsoft SCCM and Intune environment
* Packaging, deploying, and maintaining desktop and mobile applications
* Endpoint deployment such as desktops and Firm managed mobile devices
* Following the user acceptance testing process, including preparation of acceptance criteria, review of the test plans and scenarios, review of test results, taking responsibility for end-to-end deployment and support
* Troubleshooting and resolving hardware, software, and connectivity problems on supported systems
* Performing routine maintenance tasks on desktop systems and mobile devices, including software updates, critical patches, and system configurations
* Coordinating with other IT teams to deploy and upgrade desktop hardware and software as needed
* Collaborating with other IT teams to address complex technical issues and escalate problems when necessary
* Maintaining accurate and up-to-date documentation of desktop and mobile device configurations, troubleshooting procedures, and user guides

Requirements
* Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience
* Strong working knowledge of the following Microsoft technology: Windows 10/11, SCCM, Intune, Microsoft 365/Exchange Online/Teams, and Microsoft Azure
* Strong troubleshooting skills for both hardware and software issues
* Working knowledge of Windows operating systems, Microsoft Office Suite, legal applications, and PowerShell
* Excellent communication skills and a demonstrated ability to create technical documentation
* Microsoft certifications an asset
* Law firm experience an asset

Benefits
Our organization offers a comprehensive program that addresses the mental and physical well-being of our employees by providing resources, services, training, and support on an ongoing basis. We also provide a fully stocked kitchen with healthy snacks, coffee, tea, and drinks throughout the year. A business casual dress code is observed (client/day specific).

What We Offer
Cassels is an equal opportunity employer with a strong commitment to diversity, inclusion, equity, and an accessible environment. We strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. All qualified candidates are encouraged to apply, and we will provide appropriate accommodation for candidates with disabilities or accessibility needs throughout the recruitment process, upon request.

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