Virtual Technical Support
5 days ago
Virtual Technical Support Analyst On behalf of our client in the Banking Sector, Procom is looking for a Virtual Technical Support Analyst
Virtual Technical Support Analyst – Job Description
- As the Employee Enablement organization advances towards the future of Modern Managed productivity platforms leveraging Windows 11, Virtual Desktop, there is a need for assist in optimizing the performance of these endpoints, using data and evidence driven techniques
- We are seeking an IT support analyst to assist the bank in developing a larger virtual desktop experience
- This role will involve onboarding and offboarding users to Virtual Desktop Interface (VDI), and evaluation of and integration with modern endpoint management tools
- It will also require some familiarity with platform system internals, and root-cause analysis
- The candidate will also work with internal support areas, business technical support teams, and external vendors
- The successful candidate will be responsible for the following accountabilities:
- On-boarding and off-boarding users to the virtual Desktop platform (VDI)
- Review, and monitor VDI performance, and access issues using Enterprise-wide performance systems and tools
- Identify user requirements conjunction with desktop and vendor teams to improve performance in any areas identified
- Assess and review monthly usage and ensure the technologies are not providing overlapping capabilities and driving cost reductions
- Provide 1st level consultation requests and support
- IT Support experience
- Microsoft Windows Operating Systems, particularly Windows 10/11
- Experience with Citrix and virtual desktop usage, performance and issue analysis tooling and framework
- Proficient experience with Microsoft Excel
- MS Office Suite products experience
- Organized, self-motivated with the ability to work in a team
- Ability to work on multiple concurrent projects
- Excellent communication and interpersonal skills
- Excellent analytical, problem solving and documentation skills
- Knowledge of Active Directory, ADFS, Azure AD
- Good knowledge of Microsoft System Center Configuration Manager (SCCM) and Build Automation
- Familiarity with ServiceNow
- NextThink experience
Virtual Technical Support Analyst – Assignment Location Toronto, ON – Work Hybrid
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