Virtual Technical Support

5 days ago


Toronto, Canada Procom Full time

Virtual Technical Support Analyst On behalf of our client in the Banking Sector, Procom is looking for a Virtual Technical Support Analyst
Virtual Technical Support Analyst – Job Description

  • As the Employee Enablement organization advances towards the future of Modern Managed productivity platforms leveraging Windows 11, Virtual Desktop, there is a need for assist in optimizing the performance of these endpoints, using data and evidence driven techniques
  • We are seeking an IT support analyst to assist the bank in developing a larger virtual desktop experience
  • This role will involve onboarding and offboarding users to Virtual Desktop Interface (VDI), and evaluation of and integration with modern endpoint management tools
  • It will also require some familiarity with platform system internals, and root-cause analysis
  • The candidate will also work with internal support areas, business technical support teams, and external vendors
  • The successful candidate will be responsible for the following accountabilities:
  • On-boarding and off-boarding users to the virtual Desktop platform (VDI)
  • Review, and monitor VDI performance, and access issues using Enterprise-wide performance systems and tools
  • Identify user requirements conjunction with desktop and vendor teams to improve performance in any areas identified
  • Assess and review monthly usage and ensure the technologies are not providing overlapping capabilities and driving cost reductions
  • Provide 1st level consultation requests and support

Virtual Technical Support Analyst – Mandatory Skills

  • IT Support experience
  • Microsoft Windows Operating Systems, particularly Windows 10/11
  • Experience with Citrix and virtual desktop usage, performance and issue analysis tooling and framework
  • Proficient experience with Microsoft Excel
  • MS Office Suite products experience
  • Organized, self-motivated with the ability to work in a team
  • Ability to work on multiple concurrent projects
  • Excellent communication and interpersonal skills
  • Excellent analytical, problem solving and documentation skills

Virtual Technical Support Analyst – Preferred Skills

  • Knowledge of Active Directory, ADFS, Azure AD
  • Good knowledge of Microsoft System Center Configuration Manager (SCCM) and Build Automation
  • Familiarity with ServiceNow
  • NextThink experience

Virtual Technical Support Analyst – Assignment Start Date ASAP – 6 months to start
Virtual Technical Support Analyst – Assignment Location Toronto, ON – Work Hybrid

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