Desktop and Trading Support Analyst
3 months ago
**System Maintenance**: Monitor, troubleshoot, and maintain trading platforms and desktop environments to ensure high availability and performance.
- **Issue Diagnosis and Resolution**: Identify, analyze, and resolve technical issues related to software, hardware, and network connectivity, escalating complex problems as needed.
- **Documentation**: Maintain comprehensive documentation of support processes, troubleshooting steps, and known issues to enhance team efficiency.
- **Collaboration**: Work closely with IT teams, vendors, and trading departments to implement system updates, upgrades, and best practices.
- **Performance Monitoring**: Regularly assess system performance and user feedback to identify improvement opportunities and enhance user experience.
- **Compliance**: Ensure all technical processes adhere to internal policies and regulatory requirements.
**What you need**:
- Networking:
- Good in Monitoring tools and Device back up scheduling
- Basic DHCP and DNS configuration in routers and switches
- Basic troubleshooting skills in ‘show ip route’ ‘sh mac address-table’ etc
- Static and dynamic IP routing protocols basics
**Job Types**: Full-time, Fixed term contract
Contract length: 6 months
Pay: $25.00-$30.00 per hour
Expected hours: 40 per week
Schedule:
- Monday to Friday
**Experience**:
- IT support: 1 year (preferred)
- Trading: 1 year (preferred)
Work Location: In person
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