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help desk analyst

7 months ago

Calgary, Canada ANNY TYE LTD Full time
  • Education:
  • Expérience: Education
  • Secondary (high) school graduation certificate
  • or equivalent experienceWork setting
  • Help desk
  • Private sectorTasks
  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Perform Web-server backup and recovery operations
  • Provide customer service
  • Manage incidentsComputer and technology knowledge
  • Desktop applicationsPersonal suitability
  • Accurate
  • Client focus
  • Efficient interpersonal skills
  • Organized
  • Ability to multitask
  • HonestyExperience
  • 7 months to less than 1 year
  • Durée de l'emploi: Permanent
  • Langue de travail: Anglais
  • Heures de travail: 30 hours per week