Junior Help Desk Analyst to provide tier 1 support for hardware, software and mobile device issues f
2 days ago
Our public sector client is seeking a Junior Help Desk Analyst to provide tier 1 support for hardware, software and mobile device issues
37.5 hours/week. Candidates must be in Calgary as this will be a Hybrid work environment
Must haves:
1+ year of experience as a Helpdesk or Deskside support analyst providing hardware and software support
1+ year of experience with Microsoft Windows Active Directory , MS tools, printer support, mobile device support
Experience with ITSM ticketing systems (Remedy, ServiceNow, Heat, OTRS)
Nice-to-haves:
Experience with security camera systems such as Milestone and Indigo
Experience with physical security systems such as Lenel and Commend
Experience with mobile radio devices such as Bell PTT
Strong verbal and written communication skills to communicate both internally and externally
Strong customer service skills and team work skills
Ability to work with minimal direction.
Responsibilities:
Responsibilities will include tier 1 help desk duties such as managing IT Tickets, liaising with end-users, troubleshooting IT incidents, deploying IT hardware, software and peripherals.
Apply
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Calgary, Canada S.i. Systems Full timeOur public sector client is seeking aJunior Help Desk Analyst to provide tier 1 support for hardware, software and mobile device issues37.5 hours/week. Candidates must be in Calgary as this will be a Hybrid work environmentMust haves: 1+ year of experience as aHelpdeskorDeskside supportanalystprovidinghardwareandsoftwaresupport 1+ year of experience...
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