guest service representative

4 months ago

FlorencevilleBristol, Canada Florenceville Inn Full time
  • Education:
  • Expérience: Education
  • Secondary (high) school graduation certificateWork setting
  • Hotel, motel, resortTasks
  • Investigate complaints and claims
  • Register arriving guests and assign rooms
  • Resolve complaints and claims
  • Process group arrivals and departures
  • Take, cancel and change room reservations
  • Provide information on hotel facilities and services
  • Provide general information about points of interest in the area
  • Process guests' departures, calculate charges and receive payments
  • Balance cash and complete balance sheets, cash reports and related forms
  • Maintain an inventory of vacancies, reservations and room assignments
  • Follow emergency and safety procedures
  • Clerical duties (i.e. faxing, filing, photocopying)
  • Answer telephone and relay telephone calls and messages
  • Assist clients/guests with special needs
  • Contact customers to deliver requested wakeup calls
  • Perform light housekeeping and cleaning duties
  • Provide customer serviceExperience
  • 1 year to less than 2 yearsOther benefits
  • Team building opportunities
  • Parking available
  • Durée de l'emploi: Permanent
  • Langue de travail: Anglais
  • Heures de travail: 32 to 40 hours per week

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