Customer Service Representative

3 days ago


FlorencevilleBristol, New Brunswick, Canada Florenceville Inn Full time
Job Title: Guest Service Representative

We are seeking a highly skilled Guest Service Representative to join our team at Florenceville Inn. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities:
  • Guest Registration: Register arriving guests and assign rooms, ensuring a smooth and efficient check-in process.
  • Complaint Resolution: Investigate and resolve guest complaints and claims in a professional and courteous manner.
  • Room Management: Process group arrivals and departures, take, cancel, and change room reservations, and maintain an inventory of vacancies and room assignments.
  • Customer Service: Provide information on hotel facilities and services, answer guest inquiries, and offer assistance with special needs.
  • Administrative Tasks: Balance cash, complete balance sheets and cash reports, and perform light housekeeping and cleaning duties.

Requirements:

  • 1 year to less than 2 years of experience in a similar role.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and multitask.
  • High school diploma or equivalent required.

What We Offer:

  • Team building opportunities.
  • Parking available.
  • Permanent employment with a competitive salary and benefits package.
  • Opportunity to work in a dynamic and growing company.


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