help desk analyst

5 months ago


Calgary, Canada ANNY TYE LTD Full time
  • Education: Secondary (high) school graduation certificate
  • Experience: 7 months to less than 1 year
  • or equivalent experienceWork setting
  • Help desk
  • Private sectorTasks
  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Perform Web-server backup and recovery operations
  • Provide customer service
  • Manage incidentsComputer and technology knowledge
  • Desktop applicationsPersonal suitability
  • Accurate
  • Client focus
  • Efficient interpersonal skills
  • Organized
  • Ability to multitask
  • Honesty
  • Work Term: Permanent
  • Work Language: English
  • Hours: 30 hours per week

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