Front Desk Operations Manager

1 week ago


Toronto, Ontario, Canada Marriott Full time
Job Summary

This role is responsible for leading and assisting with the successful completion of daily shift requirements in the front office area. The ideal candidate will have a strong focus on guest satisfaction and employee development.

Key Responsibilities
  • Support the management of the front desk team, ensuring seamless day-to-day operations and exceptional customer service.
  • Develop and implement strategies to improve guest satisfaction and loyalty, while maintaining a high level of employee engagement and retention.
  • Monitor and analyze key performance indicators to identify areas for improvement and implement corrective actions.
  • Collaborate with other departments to ensure a cohesive and efficient operation, driving business results and exceeding guest expectations.
  • Provide coaching, training, and development opportunities to front desk staff, fostering a culture of continuous learning and growth.
Requirements
  • High school diploma or equivalent required; 2 years of experience in guest services, front desk, or a related field preferred.
  • Strong communication and interpersonal skills, with the ability to lead and motivate a team.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Proficiency in Microsoft Office and other relevant software applications.
  • Availability to work a variety of shifts, including evenings, weekends, and holidays.
What We Offer

Marriott International is committed to providing a positive and inclusive work environment, with opportunities for growth and development. As a valued member of our team, you will enjoy a competitive salary, comprehensive benefits package, and the chance to work with a global leader in the hospitality industry.



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