Hotel Front Desk Supervisor

3 days ago

Toronto, Ontario, Canada ClubLink Corporation ULC Full time
Job Title: Hotel Front Desk Supervisor

We are seeking a highly organized and detail-oriented Hotel Front Desk Supervisor to join our team at ClubLink Corporation ULC.

Job Summary:

The Hotel Front Desk Supervisor will be responsible for overseeing the front desk operations, ensuring excellent customer service, and managing a team of front desk staff.

Key Responsibilities:
  • Front Desk Operations: Establish and maintain efficient front desk procedures, ensuring a smooth check-in and check-out process for guests.
  • Team Management: Supervise and train front desk staff, providing guidance and support to ensure excellent customer service.
  • Reporting: Prepare and submit reports on front desk operations, including guest feedback and staff performance.
  • Client Focus: Assist guests with special needs, ensuring their stay is comfortable and enjoyable.
  • Work Setting: The Hotel Front Desk Supervisor will work in a fast-paced hotel environment, interacting with guests, staff, and management.
Requirements:
  • Education: Secondary (high) school graduation certificate.
  • Experience: 1 year to less than 2 years of experience in a hotel front desk or customer service role.
  • Personal Suitability: Accurate, client-focused, dependable, initiative, judgement, and organized.
Benefits:
  • Group Insurance Benefits: Comprehensive health and dental insurance.
  • Free Parking: Available on site.
  • Permanent Position: Full-time employment with a permanent contract.
  • Language: English.
  • Hours of Work: 40 hours per week.
Language:

English.

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