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Assistant Front Desk Manager

2 months ago

Toronto, Ontario, Canada W Hotels Full time
Job Summary

We are seeking a highly motivated and organized Front Desk Manager Assistant to join our team at W Hotels. As a key member of our Front Office team, you will be responsible for providing exceptional guest service, ensuring seamless day-to-day operations, and supporting the Front Desk Manager in achieving our hotel's goals.

Key Responsibilities
  • Support Front Desk Operations: Assist the Front Desk Manager in overseeing the daily operations of the Front Desk, including managing guest check-ins, check-outs, and room assignments.
  • Provide Exceptional Guest Service: Deliver personalized service to our guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Lead by Example: Demonstrate a positive attitude, a strong work ethic, and a commitment to excellence in all aspects of your work.
  • Collaborate with Team Members: Work closely with other Front Office team members to ensure seamless communication and a high level of service delivery.
  • Monitor and Analyze Performance: Assist in tracking key performance indicators, identifying areas for improvement, and implementing strategies to enhance guest satisfaction and operational efficiency.
Requirements
  • Education and Experience: High school diploma or equivalent required; 2 years of experience in a related field, such as hospitality, customer service, or management.
  • Skills and Abilities: Excellent communication and interpersonal skills; ability to work in a fast-paced environment; strong problem-solving and analytical skills; proficiency in hotel software systems.
What We Offer

As a valued member of our team, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.