Front Desk Manager

17 hours ago


Toronto, Ontario, Canada Marriott International Full time
Job Summary

As a Front Desk Duty Manager at Marriott International, you will play a crucial role in ensuring exceptional customer service and maximizing financial performance in the front office. You will assist the Front Office Manager in administering front office functions and supervising staff on a daily basis.

Key Responsibilities
  • Manage day-to-day operations, ensuring quality, standards, and meeting customer expectations.
  • Develop specific goals and plans to prioritize, organize, and accomplish work.
  • Handle complaints, settle disputes, and resolve grievances and conflicts.
  • Supervise staffing levels to ensure guest service, operational needs, and financial objectives are met.
  • Ensure regular on-going communication with employees to create awareness of business objectives and communicate expectations.
Requirements
  • High school diploma or GED; 2 years experience in guest services, front desk, or related professional area.
  • OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
What We Offer

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

We offer a competitive salary range of $69,000 to $88,000 annually and a comprehensive benefits package. If you are a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Marriott International.


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