![LHotel Montréal](https://hotelleriejobs.s3.amazonaws.com/logos/company/32911/Square_LHOTEL_logo_Orange_For_Social_Media-1.jpg)
Front desk agent
3 weeks ago
Notre hôtel boutique, situé dans le Vieux-Montreal, recherche un(e) réceptionniste dynamique et professionnel(le) pour rejoindre notre équipe. En tant que premier point de contact pour nos clients, vous jouerez un rôle crucial dans la satisfaction de notre clientèle.
**Missions Principales :**
- Accueillir et enregistrer les clients à leur arrivée
- Fournir des informations sur les services de l'hôtel et les attractions locales
- Répondre aux appels téléphoniques et gérer les réservations
- Traiter les départs et effectuer la facturation
- Assurer la liaison avec les autres départements pour répondre aux besoins des clients
- Gérer les plaintes et les requêtes des clients de manière efficace et courtoise
- Expérience en réception hôtelière ou dans un rôle similaire souhaitée
- Excellente présentation et sens du service client
- Capacité à travailler de manière autonome et en équipe
- Maîtrise de l'anglais et français
- Compétences en informatique (logiciels de gestion hôtelière, Word, Excel)
- Disponibilité pour travailler en horaires variables (matin, soir, week-end et jours fériés)
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