Front desk supervisor

4 weeks ago

Montreal, Quebec, Canada Holiday Inn Montréal Centre Ville Downtown Full time

Operate all aspects of the Opera computer system, including software maintenance, report generation and analysis, and simple configuration changes;

Update group information. Maintain, monitor and prepare group requirements.

Help maintain the inventory of office and departmental materials;

Review Front Office logbook and guest feedback forms daily;

Enter all travel agent bookings we receive;

Respond to customer requests in a reasonable time;

Make sure to perform the daily tasks required according to the shift;

Ensure that the schedule is properly made for the next 2 days;

Perform other tasks requested by his immediate superior.

Assist front desk clerks with guest check-in and check-out.

Provide immediate and corrective attention to customer complaints.

Supervise the work of receptionists to ensure that the work is done well.

Respond to reservation calls when necessary.

Replace employees during their breaks.

Know in depth all the facilities of the hotel such as: restaurant, bar, shops and SPA, in order to promote them to our customers and answer the questions of the receptionists.

Act as Duty Manager during the evening shift, take initiative on incidents in other departments, respond to customer inquiries and handle complaints.

Know the emergency procedures in case of fire or any other major incident.

Being close to the employees at the reception to ensure constant supervision and an atmosphere of trust, having "Leadership".

In the absence of the Director, take the necessary initiatives to ensure prompt, courteous and professional service at all times.

DEC in hotel management or other related field;

Relevant experience (2 years or more);

Skills for human resources management (work team management, conflict management, supervision);

Proven customer service skills;

Skills for teamwork, autonomy, dynamism, communication, work under pressure and initiative;

Bilingualism (French/English) knowledge of a third language is an asset;

Knowledge of basic principles of management and relevant computer systems;

Knowledge of the tourism industry and customer needs;

Working knowledge of Opera software or other systems;

Welcoming, courteous and responsible.

2 years of reception experience

1 year supervisory experience

Bilingualism (French and English)

Available for variable hours, evenings and weekends (day, afternoon, nights)

Microsoft Windows, Holidex plus, Opera (an asset)

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