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Senior Hospitality Front Desk Specialist
2 months ago
Position: Senior Hospitality Front Desk Specialist at Sonder
Sonder is at the forefront of revolutionizing the hospitality sector, committed to offering guests an enhanced experience during their stays. Each property boasts a distinctive character, featuring a blend of rooms, suites, and apartments, complemented by our user-friendly mobile application that facilitates effortless guest navigation. We are in search of a dedicated professional to oversee our hospitality functions and motivate a team to provide outstanding guest service. If you excel in dynamic settings and are passionate about delivering exceptional service, we encourage you to explore this opportunity.
Key Responsibilities:
- Serve as the face of Sonder at the front desk, ensuring a memorable first impression for all guests, visitors, and partners.
- Assist guests in navigating the Sonder experience, encouraging them to utilize the Sonder app and self-service options to enhance their stay.
- Engage with guests proactively to understand and fulfill their needs, ensuring a smooth and enjoyable experience throughout their visit.
- Manage guest interactions with professionalism, taking initiative to resolve issues and striving for complete guest satisfaction.
Qualifications:
- Proven experience in hospitality, customer service, or a related field is essential.
- Strong analytical skills and a proactive mindset towards guest requirements.
- High level of computer proficiency and the ability to work independently as well as collaboratively.
- Availability to work flexible hours, including weekends and holidays.
- Capability to lift items up to 50 pounds and remain on your feet for extended durations.
Perks:
- Attractive salary and comprehensive stock options.
- Access to medical, dental, and vision insurance plans.
- Flexible vacation policy along with wellness initiatives.
- Complimentary credits and discounts for stays at Sonder properties.
About Sonder:
Sonder is an equal opportunity employer that prioritizes diversity and inclusivity. We strive to cultivate a workplace where every employee feels valued and empowered. If you need assistance during the application process, please reach out to us.
